Customer Service Administrative Assistant

Sharneta Tucker

**** ****** ***** **

Decatur, GA 30033

770-***-**** H/ 678-***-**** C

Email: *.**********@*****.***

Summary

. Results-oriented, hard-working confident professional with a proven

record of leadership

. Increased organizational effectiveness with a diverse background in

the legal, administrative assistant and customer service fields

. I have over 15 years of customer service and legal administrative

experience

. I have demonstrated the ability to meet objectives, exceed

expectations and to multi-task in a fast paced environment while

maintaining a high level of professionalism.

. My primary objective is to obtain a capacity that will allow me to be

an integral member of your team

Professional Experience

George C. Creal, Jr., P.C.-Forest Park, GA-Legal Secretary/Office Manager

2007-present

. Provide administrative assistance to two attorneys.

. Responsible for payroll of staff, file management, accounts

receivable/payable, maintaining calendar.

. Ordering all supplies, and reducing costs by 20%

. Preparing invoices to clients, drafting legal documents.

. Recruiting office personnel, brainstorming innovative options to

better the firm's bottom line.

Deming, Parker, Hoffman, Campbell & Daly, P.C.-Norcross, GA-Referral

Supervisor

2006-2007

. Managed a staff of three people.

. Coordinated in-state and out of state referrals for attorneys on

referral list for various areas of law.

. Handled all Pre Paid Legal members referral complaints Reduced

complaints by implementing new system of how they were handled

. Sent referral letters to members detailing what qualified attorney

would be assisting them.

Deming, Parker, Hoffman, Campbell & Daly, P.C.-Norcross, GA -Intake

/Referral Specialist

2000-2006

. Directed/ answered over 300 inbound and outbound calls daily from

members and law firm providers across the country.

. Maintained confidential legal files, draft correspondence to clients

. Resolved customer service related issues.

. Processed account payable/receivables; referred clients to outside

attorneys.

Stone Mountain Toyota-Stone Mountain, GA-Appointment Setter/CSR

1999-2000

. Coordinate appointments for service department.

. Maintain weekly record of number of vehicles serviced.

. Greeted customers and answered all incoming calls;

. Created customer service initiative/bonus program to give a courtesy

call to repeated customers.

Education

Academic Diploma

Towers High School-Decatur, GA

Proficiencies

65 wpm, Amicus, Outlook, Microsoft Office, WordPerfect, Excel, AS 400

Community Service

Naomi's Care Home for Medically Fragile Children

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