Sales Customer Service
Resume:
Anjanette Viviano
Seal Beach, California
714-***-**** ~ abkjh8@r.postjobfree.com
facebook.com/anjanette.viviano
. Academic credentials in Sociology and Graduate work in Counseling.
Trained in liability assessment, medical and billing evaluation,
mediation and negotiations.
. Proven record of guiding, supporting and negotiating with people of
diverse cultural, social, educational, and economic backgrounds.
Strong analytical and conflict resolution skills. Known for having a
genuine
caring disposition.
. Performance and Goal oriented with a solid track record of high
productivity and exceeding monthly and quarterly quotas.
. Experienced in independent field work, managing the flexibility of
daily appointments. Traveling to multiple destinations to fulfill
appointment obligations.
. Proficient in Microsoft Office Professional Suite, Lotus notes, AS400,
Siebel, Some PeopleSoft knowledge.
Areas of expertise and professional knowledge include:
Quality Claim Handling Office ADP Payroll and Human
and Case Management Administration and Resources
Management
Sales, Contracts and Superior Customer Medical Bill Evaluation
Negotiations Service and Adjustment
Accounts Payable/ Vendor Relationships Field Experience
Receivable
PROFESSIONAL EXPERIENCE
Farmers Insurance Group, Orange, CA
1 Liability Claims Adjuster/Representative
9/2008 to 2/2010
. Received the Pacific Claims Excellence Champion Award in 2009
. Exceeded performance expectations and quotas set forth by employer
consistently
. Investigated claims through prompt contact with policy holders,
claimants, witnesses, and insurance agents
. Worked directly with claimants and their medical providers to
coordinate the receipt of treatment records, and billing and payment
information.
. Maintained a daily management system to ensure that all claims were
handled at required time intervals, evaluated liability and damage
exposure
. Determined the extent of liability, damages and contribution
potential
. Traveled daily to multiple destinations within Orange County
territory to conduct intake interviews
. Evaluated claims, adjusted medical bills, and utilized tools in
accordance with department guidelines
. Negotiated settlements effectively and formalized contracts, working
directly with third parties
. Reserved company funds for settlements and issued monetary
compensation.
. Served as a company representative in Orange County small claims
suits. Accompanied insured party to hearings and served as support
during the small claim suit process and mediation process.
. Maintained the confidentiality of private medical information and
ensured quality customer service at all times
Santa Barbara Sandstone Supply, Newport Beach, CA
5/2004 to 8/2008
2 Field Office Manager and Human Resource Coordinator
. Supported multiple retail office locations and a Manufacturing
Facility: Newport Beach, Malibu, Garden Grove, and Bakersfield
. Oversaw AP/AR, ADP payroll, auditing, and budgeting.
. Coordinated various projects with staff, outside vendors and direct
customers; promoting optimal client satisfaction and customer
service.
. Managed multiple aspects of human resources for all locations
including the manufacturing facility with 35 employees
. Counseled employees on work-related issues and effectively managed
employee relations, reinforcing policies and procedures.
. Processed and monitored all workers' compensation claims.
. Participated in the hiring process by conducting intake interviews
and served as a recruiter during hiring events
. Designed, administered and maintained the State Fund and OSHA safety
awareness program.
. Maintained morale by planning and coordinating successful company
events.
. Networked to develop a relationship with the Kern County welfare and
unemployment agency.
. Worked directly with county case workers to ensure a reliable pool of
potential candidates for employment opportunities within the company.
Santa Barbara Sandstone Supply, Garden Grove, CA
12/2002 to 5/2004
3 Account Representative and Executive Assistant
. Responded to sales inquiries, prepared and submitted bids and
maintained existing sales accounts.
. Presented products to clients on-site. Traveled to clientele and
contributed to the coordination of the fabrication process.
. Solicited accounts with Architects, Builders, Designers and
Contractors by cold calling.
. Supported Sales Directors with on-site sales presentations.
. Maintained the purchase order database to provide accurate order
fulfillment.
. Maintained and coordinated upper managements appointment schedule and
calendars.
First American Team Realty, Los Alamitos, CA
2002 - 2003
Real Estate Agent
. Sold residential real estate
. Worked directly with Brokers and agents on residential and commercial
leasing
. Generated clients through marketing initiatives such as fliers,
networking on the Web
Robinson May, Santa Ana, CA
1997 to 2000
Cosmetics Counter Manager/Make-Up Artist, Christian Dior and Lanc me
Lines
. Established and maintained clientele, meeting and exceeding personal
sales goals while ensuring employees met and exceeded their sales
quotas.
. Scheduled counter employees to ensure that counter was optimally
staffed at all times
. Attended various cosmetic seminars on product application,
ingredients, sales and management techniques
EDUCATION
Cal State Fullerton, Fullerton, CA
Graduate Coursework in Counseling, 2008
Substitute teaching certificate
CBEST Completion, 2008
Cal State Long Beach, Long Beach, CA
Bachelor of Arts in Sociology, 2007
Long Beach City College, Long Beach, CA
Associate in Arts in Liberal Arts, 2004
ADDITIONAL TRAINING
Liability Claims- Auto/Personal Injury Fundamentals of Claims Six Week
Full-time Course- Completed 2008
Theory and Techniques of Medical Billing and Evaluation: 4 week Course-
Completed in 2008
Liability Claim Evaluation Certification Three Week Full-time Course-
Completed 2009
Legal Basics: Principles and Tort System: 80 Hour Course- Completed 2009
3
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