Manager Customer Service

PATRICK L. CAFFREY, PE, MBA

P.O. Box ***

Laughlintown, Pa. 15655

Home: ***/***-**** - ****: 724/396-0243 - Email: ********@*****.***

Summary

I am a senior level operations professional who has provided the

leadership to improve organizational efficiencies in a diverse mix of

industries and organizations. A career spent developing and implementing

strategies to improve customer service, quality and cost performance while

delivering bottom-line results. These were achieved utilizing modern

management techniques such as Lean, Six Sigma and various team-based

programs.

EDUCATION & LICENSES

Degrees: MBA - Point Park University; BS in Mechanical Engineering -

Bucknell University

License: Professional Engineers License - 1985

Continuing Education: Levinson Institute on Leadership; Juran on

Quality; various financial management and sales courses

Selected Career Highlights

Engineered a 10% reduction in the workforce through change in methods and

process while improving quality levels (application of Lean

techniques). - MIC Industries

Reduced production man-hours by 20% while maintaining production levels at

a DOD supplier. - MIC Industries

Achieved 5% Workers Compensation Premium reduction through Safety committee

certification and four years operation without an LTA. - MIC

Industries

Improved Revenue/Man-Hours by 20% and improved customer service by reducing

past due deliveries from 2 months to less than 1week at a DOD

Manufacturer of electronic cabinets. - GKI

Developed and implemented the strategies to reorganize a unionized

manufacturing facility that was an asset purchase from a bankruptcy

filing. The Company broke even in 6 months and achieved profitability

with $27 million in sales in 2 years as a result of my efforts. The

company posted consecutive periods of profitability that had not been

achieved in the previous 15 years. - Edgewater Steel Ltd.

Developed and implemented strategies for expansion into Mexican and South

American markets and pursued a European alliance to increase

international market penetration in railway and bearing supply

Industries. - Edgewater Steel Ltd.

Operational strategies that significantly contributed to 40% improvement in

volume, 15% cost savings and a scrap rate less than 1%. - Standard

Steel Latrobe

Formulated and implemented utility brokering programs and monitoring

systems to significantly and consistently reduce utility costs. This

created $1.7 million savings through the implementation of a new

natural gas brokering program. - Standard Steel Burnham

Implemented a real-time utilities monitoring system that reduced the

natural gas transmission rate by 33% and reducing overall electric

costs by 10% ($200,000 annually). - Johnstown Corp.

Designed and implemented effective multi-craft maintenance program that

consolidated 8 craft designations and yielded $1 million in annual

savings. - Standard Steel Burnham

Designed and implemented a cross-craft training program that was the basis

of a pay for skill system in a USW facility. - Standard Steel Burnham

Successfully worked with unions to eliminate a steam plant with the

reduction 6 employees and an annual savings of $250,000. - Edgewater

Steel Ltd.

Revamped the IT system and installed a modern MRP and CMMS program. Also

revised the Product Engineering to a 3-D PRO-E software system. -

Edgewater Steel Ltd.

Completed 16 week Juran on Quality Course. (Dr. Juran provided the

direction for the Toyota Production system and his program was the

predecessor for the Six Sigma Programs and Lean Manufacturing

Initiatives currently being implemented.) - Standard Steel

Caffrey, Patrick, page 2/3, 724/238-2242

PROFESSIONAL EXPERIENCE

Plant Manager

MIC Industries - Multi-Plant locations, Elton, PA, 2004 - 2009

Company manufactures patented machines for fabricating freestanding metal

buildings for sale to DOD and Foreign Governments.

Responsible for spearheading operational efficiency improvements by

compressing the manufacturing cycle to double production.

Reduced man-hours by 20% while maintaining previous production volume.

Achieved 5% Workers Compensation reduction by certifying Safety

Committee.

Consultant

Burley's Rink Supply, Johnstown, PA, 2002-2004

Company fabricates and installs ice rinks internationally.

Assisted owners of a $ 9 million family business in strategic

planning, investor attraction and aggressive cash management.

Efforts improved contribution margin by 20%.

Developed Business Plan and Private Placement Memorandum to reorganize

the business through acquisition or merger with an emphasis on

international expansion.

General Manager

General Kinetics, Inc., Johnstown, PA, 2001-2002

Company fabricated electronic cabinets for DOD applications (primarily

Navy) as both prime and Sub-contractor.

Responsible for operational P/L for this $10 million, 90 employee

unionized corporation.

Efforts turned around past due deliveries to less than 1 week, reduced

overall accident frequency and severity by 80% and improved

revenue/man-hour by 20%.

Develop metrics for facility to measure performance against goals.

President/CEO

Edgewater Steel Ltd. (a Reserve Group Company), Oakmont, PA, 1997-2000

A $27 mil. Forging facility manufacturing wheels and forgings for the

transit and railway industries and seamless rolled rings for the bearing

industry.

P/L responsibility for this $27 million, 180 employees unionized

facility.

Directed restructuring efforts to turn around the company from a

history of bankruptcy into a $27 million business with 5%

profitability in 2 years.

Formulated and oversaw a $3.5 million capital investment program.

Led initiatives to rebuild trust in the marketplace and within the

plants, including resolution of bankruptcy legacy issues transforming

a dispute the company's 2nd largest client; client emerged with a

rebuilt trusting relationship that resulted in a mutually agreeable

strategy to make the client whole subsequent to Edgewater's prior

bankruptcy.

Board of Directors - Forged Products Ltd., Houston, Texas (affiliated

Reserve Group Co.)

General Manager

Acutus-Gladwin Corporation, East Pittsburgh, PA, 1996-1997

Continuous caster segment repair facility for USX-Mon Valley Works.

Senior Manager

Johnstown Corporation, Johnstown, PA, 1993-1996

A $40 million Foundry operation producing large commercial castings and

steel and iron rolls. Reported directly to Chief

Operating Officer with managerial responsibility for 5 staff and 55 union

workers.

Actively involved in the formulation and implementation of strategy,

including capital planning, environmental affairs and facility

optimization.

Developed operational strategies that reduced annual electricity costs

by $200,000 (1 month payback) and achieved overall annual cost savings

and avoidance of over $500,000.

Caffrey, Patrick, page 3/3, 724/238-2242

Standard Steel (a division of Freedom Forge Corporation), various

locations, 1976-1993

A $150 mil. Forging Company with Melting, extensive machining and heat-

treating operations serving Railway Supply, Aerospace and Capital Goods

Markets. Producing large seamless rolled rings, forged railroad wheels,

railroad axles, Open Die and Closed Die Forgings.

Plant Manager - Latrobe Plant (1991-1993)

As senior executive of the plant, reported directly to Vice President

of Operations; workforce consisted of 20 exempt and 150 union

employees who produced $21 million in annual shipments.

Prepared and controlled a $16 million operating budget that

consistently increased contribution margins with below budgeted fixed

costs. Covered $2.4 mil plant unfunded pension contribution annually.

Enhanced open-die forging market penetration by 20%.

Successfully planned and led operations to increase volume (40%)

reduce costs (15%) and achieved low scrap rate (less than 1%).

Manager of Maintenance - Burnham Plant (1986-1991)

Reported directly to Vice President of Operations; workforce was

comprised of 22 exempt and 225 USW workers, as well as 3 exempt and 25

USW workers in Internal Transportation.

In overseeing a $13 million budget, reorganized operations to achieve

$1 million in annual savings by creating a multi-craft maintenance

program to reduce man-hours as well as save $1.7 million annually

through a new natural gas brokering program.

Transformed the Maintenance Management function within the plant.

Developed and installed of LAN for CMM System Novell system with HP

hardware

Implemented reductions in force that affected 75% of exempt and 70% of

nonexempt workers.

Unit Manager - Area Maintenance (1983-1986)

Focused primarily on reorganization and cost containment following an

organizational restructuring.

Superintendent - Melt Shop Maintenance (1979-1983)

Mechanical Engineer - Maintenance Department

Allegheny Ludlum Steel Company (affiliate of Standard Steel), Brackenridge,

PA, 1976-1979

Promoted to Burnham plant as superintendent of melt shop maintenance.

Project Engineer - Environmental & Capital Installations

U.S. Gypsum Company, Oakmont, PA, 1974-1976

PROFESSIONAL ORGANIZATIONS & VOLUNTEER ACTIVITIES

Subject matter expert in the field of Leadership; published articles in

magazine (Performance and Instruction) and contributed articles to

Marshall Institute seminar for Multi-Craft Maintenance.

Accomplished speaker having presented to professional societies, school and

civic groups.

Past Chairman of the Central Pennsylvania Chapter of the American Society

of Mechanical Engineers (ASME); organized and moderated a full day DOE-

subsidized Energy Seminar at Bucknell University.

Served on the Executive Board of the Boy Scout Council for Central

Pennsylvania; directed launch and expansion of Explorer program (an

initiative for older urban adolescents) into 12-14 area groups; former

Eagle Scout.

Served as Secretary of the Burnham Borough Sewer Authority; approved

$3.5million Bond Issue to expand the plant, provide 100% coverage in

the borough and eliminate hydraulic overload situation of non-

compliance.

Extensive involvement in adult and student soccer leagues; organized and

arranged funding for a new soccer program at Ligonier High School;

organized and served on the Board of Directors of the Mifflin County

Soccer Club; coached youth soccer programs for 14 years. Currently

playing in a Men's league.

Church Finance Council Chair for the last 15 years. Led the Church from a

$250,000 deficit to no debt, established endowments and balanced

budgets for both church and affiliated school.

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