Customer Service Manager
Resume:
Susan Cottingim
** ***** ***., ********, **, ****4, 614-***-****
Your Name
Address, phone, fax, email
To secure a position that offers ongoing challenges along with
Objective professional growth and would allow my personal contributions to reach
and exceed company goals.
Client Utilities Representative
Experience August 2007 – present, Greater Columbus Convention Center, Columbus,
OH
Extensive customer service experience working with various levels of event
operations.
Provide assistance in determining the correct utilities to be ordered.
Process utility orders and generate accurate daily reports.
Generate utility reports for tech and ops department(s) for events.
Work service desk to handle on-sight orders and trouble requests.
Close out show file at the end of an Event(s).
Create yearly calendar of events for department.
Provide coverage for manager as required.
Assist in generating special reports as requested by other departments.
Ability to research various sources for requested information in a timely manner.
Clerical
Feb. 2007 – May 2007 CBS Personnel Services, Columbus, OH
Handled in-bound and out-bound delivery scheduling.
Processed payroll for drivers.
Backup Team Lead
Oct. 2006 – Jan. 2007 Image Processing Systems, Columbus, OH
Prepared documents for scanning.
Assisted in training of new employees.
Covered as team lead when required.
Office Service Worker III
July 2003 – May 2006 Mont. Cnty. Common Pleas Courts, Columbus, OH
Prepared dockets of information for court personnel.
Filing and retrieving documents.
Served on an advisory committee to troubleshoot court-related software.
Proficient in Microsoft Word, Excel, outlook, and EBMS, with knowledge
of powerpoint.
Skills Type 50 wpm with 98% accuracy.
Ohio Dominican University, Columbus, OH
Current
Business Administration. Lead program
Education
Sinclair Community College, Dayton, OH
1997-1998
Business Courses
References are available on request.
References
Contact this candidate