Customer Service Assistant

Julie Quinones

***** ******* ***,

Moreno Valley, CA 92570

Home 951-***-****

Cell 951-***-****

abkjew@r.postjobfree.com

Objective

To seek a position with Riverside County or any other position for which I qualify.

Experience

09/2008-12/2009

Office Assistant

All Around Septic & Sewer

Perris, CA

Served as a receptionist and schedules appointments. Compared a variety of

documents such as purchase orders, receival slips, and others to make extensions, and

to check for arithmetical accuracy and general completeness. Utilized formerly recorded

material to create new documents or files, incorporating all revisions; independently set

up formats for reports, files, letters, and dual and multi-column documents, took into

consideration the special needs of originator. Answered telephone and assisted callers

by providing information, took messages, or routed calls to others. Answered requests

for factual information by consulting various available sources. Ordered supplies/stock;

checked purchase orders against requisitions; checked supplies received against

invoices; maintained routine inventory records. Calculated routine billings using

established procedures or instructions; reconciled differences found between payments

or receipts using established procedures or instructions. Collect and receipt for monies;

posted cash receipts; made change for customers from a cash drawer; prepared cash

drawer for daily change monetary needs; checked cash against receipts to balance a

cash drawer. Posted financial transactions to accounts or journals or ledgers; posted

and reconciled individual client accounts; adjusted or balance ongoing and routine

accounts; reconciled differences found between account records using established

procedures or instructions; maintained logs of incoming or outgoing items. F iled

documents, faxed forms and other documents, provided customer service, input

invoices to prepare sales for the end of the quarter, performed the banking, responsible

for opening and closing of the office, opened and distributed the mail and bills. Pulled

permits from the county for installation jobs. Prepared the work load through out the day

and for the next business day for the drivers.

07/2007-06/2008

Office Assistant

Continental Pumping INC

Corona, CA

Julie Quinones Page 2

Served as a receptionist and scheduled appointments. Answered telephone and

assisted callers by providing information, took messages, or routed calls to others.

Compared a variety of documents such as purchase orders, receival slips, and others to

make extensions and to check for arithmetical accuracy and general completeness.

Utilized formerly recorded material to create new documents or files, incorporating all

revisions; independently set up formats for reports, files, letters, and dual and multi-

column documents, took into consideration the special needs of originator. Answered

requests for factual information by consulting various available sources. Ordered

supplies/stock; checked purchase orders against requisitions; checked supplies

received against invoices; maintained routine inventory records. Calculated routine

billings using established procedures or instructions; reconciled differences found

between payments or receipts using established procedures or instructions. Collect and

receipt for monies; posted cash receipts; made change for customers from a cash

drawer; prepared cash drawer for daily change monetary needs; checked cash against

receipts to balance a cash drawer. Posted financial transactions to accounts or journals

or ledgers; posted and reconciled individual client accounts; adjusted or balanced

ongoing and routine accounts; reconciled differences found between account records

using established procedures or instructions; maintained logs of incoming or outgoing

items. Filed documents, faxed and prepared invoices, provided customer service, input

invoices to prepare sales for the end of the quarter, prepared service agreements for

septic certification, responsible for opening and closing of the office, opened and

distributed the mail and bills. Pulled of the permits from the county for installation jobs.

Prepared the work load through out the day and for the next business day for the

drivers.

9/2005-3/2006

Cashier Assistant

Food 4 Less

Perris, CA

Collect and receipt for monies; posted cash receipts; made change for customers from

a cash drawer; prepared cash drawer for daily change monetary needs; checked cash

against receipts to balance a cash drawer. Assisted customers with locating

merchandise throughout the store, and provided product knowledge. Performed

cashiering duties and worked flexible hours. Stored stock in accordance with

established storing system. Assisted in taking periodic physical inventory, and

volunteered to help out in other departments when needed.

09/2005- 08/2006

Front Desk Clerk

Sea Sprite Motel and Apartments

Hermosa Beach, CA

Duplicated forms and other printed matter, prepared work orders or items to be sent for

repairs; maintained routine records of items received and issued, including posting to

Julie Quinones Page 3

perpetual inventory cards; assisted in taking periodic physical inventory; typed

requisitions and inventory cards. Stored stock in accordance with established storing

system; kept storeroom in orderly and clean condition; packaged items to be shipped;

filled requisitions and assembled for delivery; noted and reported to supervisors items

that are low in stock. Took reservations, checked customers in and out of their rooms,

answered multiple phone lines, maintenance, and housekeeping. Responsible for

opening and closing of the office and handling money and credit cards over the phone

and in person.

Technical Skills

Five years customer service, volunteered for a family owned business. Fast learner,

works well with others and also can work individually. Reliable when it comes to helping

others out on shifts and in another departments. Possess computer skills able to

operate programs including Excel, Microsoft Windows Word and PowerPoint.

Office Equipment

Able to operate computer, calculators, duplicating machine, cash register, multiple line

phones and fax machines.

Education

25 Units Completed

Business Management

University of Phoenix

Murrieta, CA

20 Units Completed

Criminal Justice

Riverside Community College

Moreno Valley, CA

Diploma

Rancho Verde High School

Moreno Valley, CA

Contact this candidate