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Project Manager Customer Service

Location:
New Castle, PA, 16105
Posted:
September 30, 2010

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Resume:

THOMAS STABRYLA

abkjeg@r.postjobfree.com

*** ********** *****

(H) 724/658-1199

New Castle, PA 16105

(C) 412/400-1855

CORE COMPETENCIES

Results-oriented Project Manager ( Established Leadership Skills (

Aggressive Procurement/Negotiation Skills ( Dedicated Customer Service (

Detailed Proposal Development ( Client Relations Expertise ( Risk

Management Effectiveness ( Superior Network Administration ( Consistent

Team Player ( Reliable Technical Consultant

TECHNICAL SKILLS

Hardware: DELL, Hewlett-Packard, Cisco, EMC Corporation, Enterasys, IBM iSeries,

Xerox, APC

Software: Microsoft Server 2000/2003, Citrix XP, Veritas Backup Exec, McAfee &

Symantec anti-virus, MKS Implementer 2005, DisKeeper, Mapics XA Suite,

MS Active Directory, MS Project 2007, MS Visio, MS SharePoint,

Microsoft SQL, Remedy

Network: DHCP, DNS, TCP/IP, Ethernet, IPSec, Cabling, Telnet, FTP, IIS,

Terminal Services, SMTP

EMPLOYMENT HISTORY

LANtek Computer Services, Carnegie, PA

North Allegheny School District (Contractor)

Manager of Operations Systems

Jul/2010-Present

Oversee a staff of eight members comprised of Systems Administrators, Field

Service Technicians, and Helpdesk personnel responsible for supporting over

9,000 students and faculty combined.

Responsible for strategic planning and implementing technology initiatives

and establishment of policies and procedures to ensure maximum connectivity

throughout the district's campuses.

Act as a liaison with district administrators, tier one vendors, staffing

agencies, as well as internal departments, to ensure our customers are

fully supported in their processes and functional requirements.

ServiceLink Incorporated, Pittsburgh, PA

Project Manager ~ IT Operations

Feb/2009-Jun/2010

Provide direction and control of project work performed necessary for

successful implementation of company's IT initiatives.

Utilize Microsoft Project Server to manage project activities according to

defined Work Breakdown Structure (WBS), Project Scope statement, Activity

List, and Project Charter.

Proactively identify, communicate, and solve project issues in accordance

to quality assurance policies involving all infrastructure upgrades,

installations, DR exercises, and application functionality.

CyberThink Incorporated, Bridgewater, NJ

Bank of New York/Mellon (Contractor)

Project Manager/Design Analyst ~ Mid-Range Integration Team

Jun/2007-Apr/2008

Utilized project management methodologies to manage major IT initiatives

across multiple lines of business, in order to guarantee optimum

performance in a controlled and secured environment.

Provided technical leadership to system design and implementation teams by

gathering business requirements and creating application design

documentation to aid in IT standardizing & strategies.

THOMAS STABRYLA (H)

724/658-1199

abkjeg@r.postjobfree.com

(C) 412/400-1855

Eaton Electrical, Pittsburgh, PA

AS400 Applications ~ Operations & Infrastructure Team

Mar/2005-Jun/2007

8. Authored and implemented a Software Development Life Cycle (SDLC)

process for managing source code updates reducing the risk of

redundant or outdated customized code and fixes.

9. Instituted standardized methodology procedures, which maintained the

stability of routine services that improved the productivity of staff

while assuring the quality of delivered products or projects.

10. Directed the training of staff in various network utilities and

procedures, which involved maximizing end-user productivity and

incorporating Lean-operating methods.

11. Administered and supported the Division's ERP manufacturing

implementations utilizing Infor's Mapics product on IBM platform

servicing 15 manufacturing plants and 30+ Sales offices worldwide.

Eaton Electrical, Pittsburgh, PA

IT Project Leader ~ Enterprise Network Services

Oct/1998-Mar/2005

Presided over successful projects from initiation through planning,

execution, controlling and closeout in a collaborative manner across entire

organization, which were on time and within budget.

Led site upgrades, startups, consolidations, and acquisitions by consulting

with customers to identify their requirements for the implementation of

technical and infrastructure solutions.

Represented the Division as lead for Asset Management dealing with vendors,

suppliers, and internal business units for all hardware/software products,

to guarantee the ultimate return on investment.

Acted as a third level problem solver with exceptional commitment to

quality. Conscientious approach in providing technical consultation and

support for company's global 14,000+ user community.

Provided technical leadership in the migration effort of 8000+ user and

system accounts to the mandated MS Active Directory platform over a two-

year period, on schedule and under budget.

Performed as Corporate Domain Administrator with strong analytical, problem

solving and research skills needed to directly support 500+ Microsoft based

divisional server host systems.

Burt Hill Kosar Rittelmann Associates, Butler PA

Corporate Network Administrator ~ Systems Coordinator ~ CAAD Specialist

Jun/1986-Oct/1998

Supervised 7 indirect reports and 3 direct reports in a multi-office

environment.

Managed all network and CADD system activities supporting 160+ users across

5 national sites.

Provided training and development of staff on corporate standard process

deployments.

Maintained customer-centric attitude by employing exceptional customer

relation skills.

EDUCATION

Butler County Community College, New Castle, PA

Liberal Studies Curriculum, 9/2008-present

President's List, 1/2010

Pittsburgh Technical Institute, Pittsburgh, PA

Associate Degree in Specialized Technology, 1986 ( Computer Graphics,

Architectural CADD

Associate Degree in Specialized Technology, 1986 ( Computer Systems

Management

Duquesne University - John F Donahue Graduate School of Business,

Pittsburgh, PA

Master's Certificate of Achievement, 9/2002

Project Management for Information Technology

THOMAS STABRYLA (H)

724/658-1199

abkjeg@r.postjobfree.com

(C) 412/400-1855

CERTIFICATIONS & AWARDS

Certified Citrix Administrator (CCA) for Metaframe XP for Windows,

Citrix Systems Inc.

. IT Infrastructure Library (ITIL) Foundation Certificate in Service

Management, 2007

. Microsoft Certified Systems Engineer (MCSE) for Windows 4.0, Microsoft

Corporation

. IT Team Recognition Award, Cutler-Hammer Corporation, 2002

. Catalyst Award for Technical Excellence, Cutler-Hammer Corporation,

1999

. Mayor's Award, Pittsburgh Technical Institute, 1986



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