Customer Service Sales

Leticia Lee

**** *. ******** **** ( Charleston, SC 29412

Home: 843-***-**** (Cell: 843-***-**** ( Email: abkje5@r.postjobfree.com

Qualifications Summary

Experienced human services professional seeking an opportunity where

program management and leadership skills will have valuable application.

An accomplished leader and mentor of employees within a hospital

environment. Developed a solid reputation for integrity enhanced by the

ability to establish and maintain favorable relations with subordinates,

superiors and patients of all ages and backgrounds. Strengths include

effective communication abilities, promptness, professionalism in all

areas, and a naturally high energy level. Other major skills include:

* Program Management/Evaluation

* Fiscal Management

* Maintaining Quality Standards

* Team Building and Mentoring

* Supervising/Mentoring Staff

* Employee Recruitment/Retention

* Monitoring Program Compliance

* Hospital Admission Procedures

* Medical Terminology Knowledge

* Customer Service

* Safety & Security Checks

* Troubleshooting/Problem-Solving

*

Education

Master of Science in Human Services, December 2006

Organizational Management & Leadership Concentration

Springfield College, North Charleston, SC

Bachelor of Science in Sociology, May 2003

Minor in Psychology

Francis Marion University, Florence, SC

Professional Experience

Part-time Instructor, University Instructor 2009-Presently

. To help K-college students develop knowledge in Math, ELA, and Science

for the PASS Testing, GRE skills, attitudes, and vision to reach their

highest potential.

Substitute Teacher, Trident Academy 2008- Presently

. Meet the needs of children with language based learning differences and

remediate children who have difficulty in decoding, spelling, writing

skills and processing language at a normal rate. Dealing with children

who have Dyslexia, Dyscalculia, Dysgraphia, Central Auditory Processing

Disorder, ADD, and ADHD. To help each student to understand his or her

own learning style and be confident in their abilities as they enter into

their classroom challenges, college and the world at large.

Multi-Unit Branch Manager, Community Loans of America 2007 - 2008

. Sales & Business Development: Develop and implement an effective

marketing strategy to increase sales and maximize profits by evaluating

potential of client base, developing new accounts and increase revenue of

existing accounts through telemarketing and outside sales activities.

Maintain communication with established clients to ensure successful

business development and to promote client and employee retention through

exemplary customer service. Develop and implement an effective recruiting

strategy to ensure the availability of qualified flexible/full time

employees in order to meet current and anticipated needs.

Operational/Financial Management: Communicate and coordinate the various

aspects of branch operations required to ensure compliance. Financial

management of branch operations, Implement, monitor and comply with

company programs/initiatives. Maintain complete and accurate

documentation of all branch activities.

Staff Management: Develop a fully operational and qualified staff by

hiring and training employees according to established company

guidelines. Coach and counsel associates on behavioral and performance

issues, document and take corrective action as necessary. Conduct regular

staff meetings.

Continued...

Leticia Lee Page 2 of 2

Human Service Specialist I, Medical University of SC-Institute of

Psychiatry, 2003 - 2007

. To provide quality compassionate care to all clients through a broad

array of effective mental health and addictions counseling services that

respond to the needs of children, adolescents, adults, and seniors. The

majority of patients treated are diagnosed as having a major depression,

an organic mental disorder, bipolar disorder, or schizophrenia. Treatment

modalities include individual therapy, group therapy, family therapy,

activity therapy, and nursing care.

. Named to MUSC Customer Services Committee. Responsible for evaluating the

institute's performance as related to patients and their families,

referrers, trainees, and staff; review and analyze all customer feedback

responses and complaints, Consumer Advisory Council discussions, and

third-party reports; identify strengths and weaknesses of current

evaluation methodology and propose plans for improvement; recommend and

implement enhancement methods and evaluate their overall effectiveness.

Counselor, Haborview Elementary After-School Program, 2003 - 2004

. Promoted the concepts of responsibility, cooperation, and

appreciation. Planned activities in cooperation with the site

coordinator and provided one-on-one and group counseling.

Prior Experience:

. Tutor/Mentor, Southside Middle After-School Program, 2002 - 2002

. Cashier/Courtesy Clerk, Publix Grocery Store, Summers 1999 - 2002

. Library Clerk, Mars Hill College, Renfro Library, 1999 - 2000

. Clerical Aide, James Island Middle School, Summers 1997 - 1998

. Clerical Aide, Murray-LaSaine Elementary School, Summer 1996

Computer Skills

IDX Flowcast, Rad Imagecast, Athena Net,

Keane Ez-Access, and Encounter CECC

SPSS for Windows, Microsoft Word, WordPerfect, Excel and PowerPoint

Awards, Certificates & Recognitions

Competency Certificate in Early Childhood at Garrett Academy

Charleston County School District's Applied Technology Advisory Council

Early Childhood at Garrett Academy

Nomination for Guardian Angel Program at Mars Hill 2000

MUSC Certificate of Appreciation for Exceptional Patient Care as

Recognized on the Patient Satisfaction Survey

T.A.C.T.-Targeted Aggression Control Training, MUSC

BLS/First Aid Training 6/2011

Community & Activities

Psychology Club at Francis Marion University

Harambee' Gospel Choir 1998-2000 at Mars Hill, NC

Ladies of Distinction 1998 at Mars Hill, NC

Volunteered at Children's Shelter in Asheville, NC and Florence, SC

St. James Presbyterian Church 1990-2003, Charleston, SC

Heart Health Screening at MUSC

Ronald McDonald House Charity TV Commercial

References Furnished Upon Request

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