Customer Service Technician
Resume:
Miami, FL ***** Phone 305-***-****
E-mail abkjcy@r.postjobfree.com David A Gonzalez
Objective To obtain a challenging position that gives an
aggressive, dedicated individual an opportunity to
achieve, with a fast paced company to use my
background and experience to provide quality
service to customers.
Work experience 8/2009-5/2010 - AT&T U-Verse Miami Gardens, FL
Premise Technician
Installation of the IPTV services in residential
homes to include computer networking and VOIP.
Customer Service highest standard quality using
existing wiring or adding new structure wiring
(RG6-CAT5E).
8/2002 -11/2008 - Brinks Home Security
Deerfield Beach, FL
Installation Technician
Installation of On Q systems, integrated in new
housing developments and pre-existing homes,
structure wiring (RG6 - CAT 5E). Computer Home
networking. Certified Fire and Burglar Alarm
Technician.
5/2001 - 8/2002 - Circuit City
Miami, FL
Multi-Satellite and Home Theatre Installer
Responsible for the installation and service of
satellite and home theatre equipment. Responsible
for all phases of installation from standard
exterior wiring to in-wall wiring. To include the
selling of extra merchandise as required or needed
to complete the customer's installation.
3/2000 - 3/2001- Time Warner Communications
Orlando, FL
Installations and Repair Technician
Responsible for maintaining the service provided to
customer to insure they have the highest quality
standard. Installation of cable to their homes
from tap to ground block, from ground block to
terminal. First line trouble-shooter. Repair of
any existing lines that may be experiencing
trouble. In charge of doing all of the upgrades in
service as well as any downgrades. Loss prevention
of illegal cable in large service areas.
Disconnection's and taps audits. Replaced broken
and damaged equipment.
6/1999 - 3/2001- Universal Cineplex
Orlando, FL
Projectionist
Responsible for making sure that projection
equipment is maintained properly. Start movies at
their scheduled times, and also any on the spot
corrections. Responsible for receiving and putting
together all films that arrive at the theatre to
ensure that they will be ready for viewing. Also
worked in concession stands assisting customers on
the purchase of their concessionary items.
1/1996 - 6/1999 - U.S. Army
Fort Riley, KS
Armament Repairer
Repaired and maintained the electronic hydraulic
systems for the Army's main battle tanks, also the
repair and maintenance of the Army's small arms
weapon systems. Supervised the testing and repair
of all line replaceable units (LRU's) with a staff
of six technicians using computerized test
equipment. Traced circuits and analyzed electrical
problems using schematic diagrams. Maintained
serviceability records.
1/1995 - 1/1996 - U.S. Army
Floyd Bennett Field, Brooklyn, NY
Multichannel Transmission Systems Operator
Installed, operated and performed unit level
maintenance on multi channel line communications
systems. Received "Letter of Appreciation" for
outstanding performance during operation:" GOLD
SWORD 95" a military training exercise. Work on
logistics team for decommission of a Signal
organization consisting of over 500 soldiers and
$23,000,000 worth of equipment.
12/1989 - 1/1995 - Americans Ambulette / Empress
Ambulance Yonkers, NY
Assistant Operation Coordinator
Dispatcher/EMT responsible for daily operations and
service for ambulatory patients in a large Metro
Area. Supervised 50+ drivers. Scheduled all routes
as well as any corrections as needed.
1/1988 - 12/1989 - New York Telephone (NYNEX)
NYC, NY
Installations and Repair Technician
Installed and repaired telephone service lines.
Ran lines for new customers from terminal board to
junction inside home. Performed troubleshooting on
existing lines to detect excessive noise/or line
interference.
3/1984 - 2/1987 - US. Army
Aschaffenburg, West Germany
Land Combat Systems Repairer (TOW/DRAGON)
Inspected, tested and adjusted components to
specific tolerances. Determined shortcomings and
malfunctions in electronics, electrical,
mechanical, pneumatic and optical,
electromechanical assemblies, sub-assemblies,
modules and circuit elements with common and system
special design test equipment. Prepared maintenance
and supply forms and reports
Education 2009 - Fast train Technical School
Pembroke Pines, FL
Actively pursuing A+ and NET+ Certifications
1997 - Radiation Safety Training
Fort Riley, KS
Certification
1997 - Advanced First Aid/Lifesaving
Fort Riley, KS
Certification
1996 - Armament Repairer
Aberdeen Proving Grounds, MD
Certification
1992 - Westchester Community College
Yonkers, NY
Certification
Emergency Medical-Defibrillation Training
1990 - Small Business Management Training
Bronx, NY
Certification
1987 - New York City Technical College
Brooklyn, NY
Certification
21 credit hours, General Studies
1984 - Land Combat Missile System Repairer
Redstone Arsenal, AL
Certification
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