Customer Service Medical

Location:

Posted:

September 30, 2010

Rickesha Love

Email: ************@*****.***

A well-diverse leader with strong knowledge customer services and technical skills ready to utilize in a fast

pace customer centered position.

EDUCATION

6/10- Present Associate of Business Management Southern University at Shreveport

10/08 Certified Medical Billing Coding Remington College

5/02 Certificate in Business Office Technology Shreveport Job Corp

KEY COMPETENCES

Dynamic Leader Technical

World Class Customer Services Interpersonal

PROFESSIONAL EXPERIENCES

11/07 -10/08 Customer Service Representation Mckesson Speciality Scottsdale, AZ

Inbound calls from advocates related to pharmaceutical needs

Processing eligibility for program and answering customer inquiries.

Assist pharmacists with rejected denied claims or payment status.

11/06-10/07 Prime Mortgage Collector JP Morgan Chase Tempe, AZ

Inbound and Outbound calls to customers that are 30 day or more past due payments

Set up payment arrangements for customer’s account

Handled customer payment processes

2/05- 7/06 Intake Coordinator United Health Care Phoenix, AZ

Provided network steerage

Verifying demographic information and explanation of benefits

Handled incoming calls from providers and members of medical procedure

02/04-02/05 Customer Service Representation NCS Person Phoenix, AZ

Assisted beneficiaries with applying and ordering prescription drug benefits

Handled inquires about Medicare benefits and coverage

Processed orders for durable medical equipment and medical supplies

10/01 -2/04 Customer Service Representative U.S. Bank Burnsville, MN.

Handled customer transaction through opened and closed customer accounts

Managed referrals, deposits and withdrawals

Investigated accounts for errs and follow-up on customer issue.

COMMUNITY SERVICE/VOLUNTEERISM

9/08 – 10/08 Volunteer (Inventory) Goodwill industries

9/08 Fundraiser Committee for Mothers with HIV

1/10- Present Usher Steeple Chase Baptist Church

TECHNICAL SKILLS:

MS Word 07, Outlook, Lotus notes, Web Design, Power point, and Excel