Customer Service Management
Resume:
Deborah A. Murray
Thomasville, Georgia 31792
Cell Phone Number: 229-***-****
Work Phone Number: 229-***-****
Email: ***********@*****.***
EXPERIENCE SUMMARY:
Windows XP Applications, Spreadsheets, filing, typing,
printing, copying, fax, data base, Excel, PowerPoint,
Microsoft Outlook, Microsoft Office applications, Document
Processing, Epitome PMS, Multi-line Phone system, Acrobat
Reader, Accounts Receivable, Accounts Payable, Cash reconciliation, Word
processing application, Inventory Control, Customer
Service, Payroll reconciliation, Human Resource management,
Held secret security clearance.
EXPERIENCE:
April 2009 - Present
Executive Assistant
Halcyon Home for Battered Women, Inc.
40 Hours/Week
Executive Assistant, Payroll- verification and submission. Leave request
submission for employees. Files management, personnel records management
payroll records management. Strong time management skills. Personnel
certification tracking and management. Education & Training manager
(recurring). Schedule and organize meetings and conferences for
supervisor, including travel to include funding for trips. Document
creation to include spreadsheets, databases and professional
correspondence. Create power point presentations. Human resources
orientation for all new employees to include in processing. Mailroom
organization and stocking (forms, itineraries, etc). Meeting transcription.
Attend training and conferences. Research and requisition of major IT
equipment, printers, faxes, new computers. Correspondence to management of
state. Assist with employee annual review/evaluation process. Assist
employees with human resource issues such as pay, time management, training
and certification issues and complaints. Customer service and incoming call
management. Monthly and Quarterly statistical reporting. Case management
of clients in shelter. Direct supervisor and management skills.
Administrative assistant to Vice President of Archbold Home Health Services
Thomasville, Georgia 31792
Pam Miller, RN, Vice President Archbold Home Health Services, 229-***-****
Administrative Assistant, Payroll-report express software, verification and
submission. Leave request submission for employees. Files management,
personnel records management payroll records management, Medical files
management.
Personnel certification & license tracking and management. (Nurses) State,
Medicaid and Medicare. Education & Training manager (recurring). Schedule
and organize meetings and conferences for supervisor, including travel to
include funding for trips. Document creation to include spreadsheets,
databases and professional correspondence. Create power point
presentations. Human resources orientation for all new employees to include
in processing. Mailroom organization and stocking (forms, itineraries,
etc). Meeting transcription. Attend training and conferences. Research and
requisition of major IT equipment, printers, faxes, new computers.
Correspondence to management of state, Medicaid and Medicare. Liaison
between Vice President and personnel as well as division management. Member
of leadership team. Assist with employee annual review/evaluation process.
Assist employees with human resource issues such as pay, time management,
training and certification issues and complaints. Customer service and
incoming call management.
NOV 2005 to APR 2007, 40 Hours/Week
Receptionist, NAFll
Grissom ARB, Services, 471 Hoosier Blvd., GARB Peru, Indiana, 46971
Janice Douglas, 765-***-****
Receptionist, Use of multiple office automation software to create a
variety of office documents. Use of word processing software to create,
copy, edit, store, and print documents. Assists in identifying problems in
existing methods or procedures.
Transmit and receive documents and messages electronically using
workstation and personal computer. Gather information from files and
documents for supervisor. Proofread and edit correspondence for correct
spelling and grammar. Screen incoming mail and identify what needs to be
brought to supervisor's attention, referred to appropriate staff, or
handled personally. As requested of supervisor, downloads publications and
forms and distributes using electronic mail. Receives telephone calls and
greets customers. Ascertains nature of call or visit and refers telephone
calls and visitors to appropriate staff or office. Personally answer non-
technical questions for information, and follows up on answers to these
questions. Establishes updates and maintains office records as requested by
supervisor. Files, maintains, and disposes of office records in accordance
with regulations. Updates and enters data into electronic file system.
Perform simple troubleshooting of system or software problems encountered
by co-workers. Accounts receivable and cash reconciliation. Held secret
security clearance.
JAN 2004 to MAY 2005, 40 Hours/Week
Office Manager, 8.50 hr.
Broadway PC, LLC, 16 N. Broadway, Peru, Indiana 46970
Curtis Greis, 765-***-****
Office Manager, Use of multiple office automation software to create a
variety of office documents, Use of word processing software to create,
copy, edit, store, and print documents. Assists in identifying problems in
existing methods or procedures. Transmit and receive documents and messages
electronically using workstation and personal computer. Gather information
from files and documents for owner. Proofread and edit correspondence for
correct spelling and grammar. Screen incoming mail and identify what needs
to be brought to owner's attention, referred to appropriate staff, or
handled personally. As requested, downloads publications and forms and
distributes using electronic mail. Receives telephone calls and greets
customers. Ascertains nature of call or visit and refers telephone calls
and visitors to appropriate staff. Personally answer non-technical
questions for information, and follows up on answers to these questions.
Establishes updates and maintains office records as requested by owner.
Files, maintains, and disposes of office records in accordance with
regulations. Updates and enters data into electronic file system. Perform
simple troubleshooting of system or software problems encountered.
Requisitions office supplies, store supplies, merchandise for resale, and
inventory control. Responsible for accounts receivable,
accounts payable accounts, cash reconciliation, and payroll.
FORMAL EDUCATION:
2 years of college
Career Development Certificate, Office
administration, General Technical studies, Ivy Tech State
College, Kokomo, Indiana, USA, 2003, GPA 3.00, 27 Hours, Quarter
AWARDS:
Dean's List-Summer semester, 2003, Employee of the month-February 2007
Contact this candidate