Customer Service Supply Chain

ERIK ALVAREZ

**** ***** ***

LONG BEACH, CA *****

PH: 562-***-****

CL: 562-***-****

OCEAN IMPORT/EXPORT PROFESSIONAL with 15+ years experience in handling day to day

responsibilities associated with ocean cargo logistics and knowledgeable of processing documentation.

SUMMARY OF QUALIFICATIONS

Superior knowledge of Import/Export, Freight Forwarding, Logistics and Supply Chain. Excellent

Customer Service and Oral Communication Skills via phone, email and fax with the ability to meet

deadlines and complete tasks. Outstanding Self-Starter, Multi-Tasking, Prioritizing and Organizing

with general knowledge of TSA, FMC, US CUSTOMS and USDA regulations. 15 years expertise

in utilizing AS400, AES, VILDEN

SOFTWARE SKILLS

Microsoft XP; Millennium; Office XP; Office 2000; Windows 95, 97, 98; Word & Excel 2003, 2007;

Type 50 wpm; 10 key Alpha/Numeric; Quick-books

PROFESSIONAL EXPERIENCE

8/10-9/10 Import Customer Service; U-OCEAN USA CORP - Temporary

• Receive, Sort and Input Pre-Alert Docs of inbound shipments (LCL, FCL, Consol and Co-load)

• Email/Fax Arrival Notice w/docs to Custom Brokers for filing custom entry

• Submit Collect Charge payments & OBL to Ocean Carrier/Co-loader for Freight Release

• Monitor and trace rail movements of shipments to Inland Final Destination

• Coordinate door deliveries w/Trucking companies at Final Destination upon arrival

• Input Debit notes, trucking, CFS charges into system for billing & payments

• Handling heavy incoming calls, customer service & Special projects

7/10 – 8/10 Logistics Customer Service; Retail Logistics Solutions – Temporary

• Make calls to obtain Proof of Delivery & charges via Email or Fax

• Entered data into system of Client Accounts

• Coordinate with truckers to ensure deliveries at the appointed date/time

• Verify inventory in Warehouse and loading cargo into trucks

• Handle special projects given by Management

8/07 - 5/08 Ocean Import Coordinator; Vanguard Logistics Services

• Obtain arrival information from Overseas via email and Carrier’s office or website

• Maintain effective relationship with Clients, Carriers, Customs and etc.

• Send out Arrival notices via fax, email and phone

• Coordinate Carrier release by submitting required Bills of Lading and Freight Payments

• Monitor release status of Customs and OGA clearances

• Ensure all required documents and full payment of charges are receive prior to releasing

• Arrange and coordinate final door delivery with truckers and clients

• Send releases to Carriers facility or 3rd party CFS warehouse

9/02 - 6/07 Ocean Inbound Coordinator; Maruba c/o Ocean Pacific Agency

• Obtain arrival information from Overseas via email

• Examine and Process incoming documents and manifest

• Prepare and send out Arrival Notices via fax, email or phone

• Notify appropriate parties of inbound shipments and follow-up on missing documents

• Ensure all required documents and collect charges are receive prior to releasing

• Monitor shipments and provide customer reporting

• Arrange and Coordinate any required Final delivery with local truckers

6/98 - 7/02 Ocean Intermodal/Equipment Rep; Mediterranean Shipping Co.

• Verify/process incoming documents via overseas for rail containers upon vessel arrival

• Notify appropriate clients of containers moving inland via rail

• Prepare and send out rail billings to designated rail service

• Ensure all required documents and collect charges are receive prior to departing on rail

• Oversee all empty/full containers to/from terminal to CFS yard inventory update

• Process/Print various reports such as Inventory, Maintenance/Repair, Rail Logs and etc.

• Trace and track all outstanding containers overdue at the terminal or CFS yard

1/98 - 5/98 Ocean Inbound/Intermodal Rep; (Temp) Hapag-Lloyd Co.

• Prepare and process incoming Arrival Notices

• Arrange and send out rail billings to designated rail service

• Monitor shipments and provide customer reporting

• Set-up and coordinate final delivery of cargo at final destination city

4/90 - 12/97 Ocean Export Traffic Coordinator; Mitsui OSK America

• Accepted export bookings from clients with instructions via phone or fax

• Entered bookings into system for processing

• Set-up any door deliveries with local trucking co.

• Special handling of cargo such as Break Bulk, Dangerous Hazardous, Fumigation, Overweight,

LCL, CFS and etc.

• Close out the entire vessel container count with terminal for authorize departure

REFERENCES AVAILABLE UPON REQUEST

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