Customer Service Administrative Assistant

Objective: Desiring a career offering continual opportunity upon setting

and reaching high standard of success, within any field, leading to a

challenging and rewarding opportunity that offers personal and

professional growth.

Experience: Oct. 2009 - Jun. 2010 Project Dre ams After-School

Tutorial Program/

Summer Academy - Ralph J. Bunche Middle

School

Ga Dept. of Education 21st Century Community Learning Centers

Grant Program Site Coordinator/Leader

Atlanta, GA

- Assisted with the initial start-up of the program and

budget, as well as providing students with opportunities for

academic enrichment, tutorial services, and other scheduled

activities to complement the regular academic program

- Supervising and monitoring classrooms, handling

student/teacher behavior issues, creating student handbook,

coordinating snacks, parent teacher liaison

- Administrative Duties, Data Entry and the ordering of

supplies

- Human Resources duties including payroll, assisting with

the hiring of staff, submitting confidential documentation for

audits, requests and reimbursements, coordinating professional

development meetings for staff/employees and parent seminars,

perform teacher/student observations

- Attend training workshops and professional development

meetings as well as keeping updated and in co-ordinance with state

and federal guidelines

- Facilitated and assisted with coordination of the Summer

Academy program,teachers, snacks and students; as well as

closing out Project Dre ams FY2009-2010.

March 1999 - Sept. 2009 WPPS/Venturi Staffing/Staffmark

1 Administrative Assistant Atlanta, GA

- Performed administrative and secretarial duties

- Setup new applicants for testing and training

- Screening and qualified applicants through job boards for varied

positions

- Data entry in Quest Plus II

March 2008 - Sept. 2008 Georgia Department of Law

State Attorney Generals Office - Criminal Division Post Conviction

Legal Secretary Atlanta, GA

- Administrative support to four Assistant Attorney Generals

- Drafting and proof reading legal documents/pleadings

- Scanning, faxing, and filing of legal documents

- Researching dockets and court data

Aug. 2005 - March 2008 Koslow Law Offices - Arlene C. Silver Koslow, Esq.

General Practice Firm specializing in Domestic Relations, Personal Injury,

and Workers' Compensation

Executive Admin/Legal Assistant/Paralegal

Atlanta, GA

- Prepare and draft legal documents, demand packages, and

correspondence

- Support 2 General Practice attorneys with administrative/secretarial

duties,

client intake and set-up, case management, and billing

- Filing legal documents in the Federal, Superior, State, & municipal

courts - Responsible for all general office functions and ordering

of supplies

May 2004 - Aug. 2007 Fulton County Government

2 Lifeguard/Water Safety Instructor/Recreation Specialist Atlanta, GA

- Planned lifeguard schedules/rotations and scheduled activities for

patrons

- Instructed swim classes for all age groups

- Maintained daily log regards: tested water, incident reports and revenue

- Ensured the safety of patrons

Nov. 2004 - Feb. 2005 Rich's/Macy's Federated Dept. Stores

Cosmetic Sales Associate Morrow,

GA

- Provided customer service

- Responsible for opening and closing counters and cash registers

- Promoted and suggested products that increased earnings

- Responsible for plan-o-gram and visual merchandising

May 1999 - Sept. 2003 City of Atlanta

3 Aquatic Supervisor/Lifeguard Atlanta, GA

- Supervised and acted as a liaison between the Director of Aquatics and 13

Area Pool Managers

- Processed seasonal Summer Employees [30-50 Pool Managers and

Lifeguards] payroll, licenses, References and other HR functions

- Administrative duties to include Microsoft Word and Excel spreadsheets

Education: 2001 - 2005 Georgia Southern University

Statesboro, GA

B. S. - Justice Studies

Training & Certifications: Lifeguard Training, CPR for Professional

Rescuer, First Aid, AED,

Certified Pool Operator, Ergonomics, ATA Karate Instructor

Skills:

Exceptional communication skills, customer service and people skills.

Self-motivated; can work independently as well as with others in a team.

Ability to multitask simultaneously while thriving under intense pressure

and stressful situations in a fast-paced environment.

Planning and scheduling events, meetings, depositions, and travel

arrangements

Knowledgeable about requesting medical records, HIPPA laws, and handling

confidential information.

Proficient/Skilled in Microsoft Office Suite (Word, Excel, Powerpoint,

Outlook, Access, Publisher),Time Matters Client Management Software, Word

Perfect, Visio, Desktop Publishing, Scanning, Mail Distribution, Filing,

Typing (45 WPM), Data Entry, Copying, Faxing, Postage Machine, Calculator,

and Cash Register

Interests: Juvenile Delinquency, Law, Investigations, Music, Swimming,

Dancing, Martial Arts, & Computers

References: Business and Personal references available upon request

Contact this candidate