Customer Service Medical
Resume:
Lindsay Perry
Colorado Springs, CO 80915
abkj81@r.postjobfree.com
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SUMMARY OF QUALIFICATIONS
. Strong customer service skills
. Experience encompassing administration, front desk reception,
training, activity planning and coordination, supervision, customer
service, medical records, patient medical care, medical insurance
billing, scheduling
. Ability to multi-task and work effectively with changing deadlines and
priorities
. Ability to handle pressure, prioritize, and work with grace under
stress
. Over 6240 hours working with Special needs, Autism Spectrum, Blind and
/ or Deaf children ages 3 - 21yrs.
PROFESSIONAL EXPERIENCE
Administration/Supervision
Colorado School for the Deaf and Blind, Colorado Springs, CO 10/06 -
Present
Health Care Technician for children ages 5 -21. Deaf, Blind and Multi-
Disabled
Elementary and Middle School Residential Dorm Supervisor
Co-Created Family Dorm Program
Transition and SILP Residential Dorm Supervisor
Teacher Assistant / Aide in both Deaf school and Blind school
Teacher Assistant / Aide Preschool
Teach independent living skills, self-advocacy, and literacy
Plan and implement academic and recreational activities
Member of Multiple Disabilities Task Group, Literacy Task Group
Mediator between Blind School, Deaf School, student and parents
NCI training
Crisis Intervention
IEP Advocate
Girl Scout Leader
Middle School Track Coach
Family Learning Conference - 3 and 4 year old activity crew
Computer skills - MS Office, Outlook, Word, Excel, Internet Explorer
Security Guard
US Securities, Colorado Springs, Co
06/09-Present Colorado State Security Licence. Crisis Intervention,
CPR, First Aid, customer service, computer skills.
Regis University Security night guard.
ENT Banks Security guard.
First and Main Towncenter outside patrol.
Certified Nursing Assistant/Scheduler
Liberty Heights Manor, Colorado Springs, CO 1/06-
3/06
Daily personal care of residents in long term care facility
06/08 -03-09
Hospice care
Wound care
Nail Tech/Trainer
The Broadmoor Spa, Colorado Springs, CO 4/05 - 10/06
Responsible for new hire training and on-going training of all Salon
personnel
Customer service
Customer complaint resolution
Recognized for exceeding customer service Five Star standards
Design, develop, and implement new protocols, services, and product
lines
Supply inventory and ordering
Advisory Team member -liaison between salon personnel and upper
management
Manicuring and pedicuring
Essentials Day Spa, Boulder, CO 1/06 -
2/05
Customer service
Customer complaint resolution
New hire training
Departmental product training
Led department in sales for 3 years
Manicuring, pedicuring, artificial nail application
Scheduling appointments
Retail
Susan Orlando, Boulder, CO 3/99 - 11/00
Private duty nursing for critically ill child
Oversaw daily peritoneal dialysis care, in-home physical and speech
therapy
Overnight respite care
Medical records
Center for People with Disabilities, Boulder, CO 6/98
- 3/99
Scheduler - homecare staff
Medical records
Interviewed and trained new staff members
Homecare visits for critically ill, injured, and/or deaf or blind
client
Poudre Valley Hospital, Fort Collins CO
Medical/Surgical Certified Nursing Assistant
Home health care
Home health care scheduler
Medical Records
Volunteer Positions
Teacher Aide, Carver Elementary School, Colorado Springs, CO 2005 - 2007
Teacher Aide, Eagle Crest Elementary School, Longmont, CO 2003-2005
D11 - Jack Swigert Aerospace Academy, Colorado Springs, CO 2008-2010
Springs Rescue Mission, Colorado Springs, CO 2010
EDUCATION
Pikes Peak Community College (current student)
Children's Hospital, Denver (Dialysis training)
COMPUTER SOFTWARE KNOWLEDGE / SKILLS
Netscape Communicator, Microsoft Outlook, Word, CCTV, Jaws, Excel, Internet
Explorer
LANGUAGES
Sign Language ASL
REFERENCES
Merideyth Jones
Jeff Fitzmorris
Jeff Dowd
Susan Reed
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