Customer Service Manager

*** ** * * * O N T D R I V E • B R A N D O N F L • 3 3 511

* * * * * 4 5 8 0 4 • J J E T T 717 @ AO L . C O M

ROBYN LAPIANA

OBJECTIVE

To work as part of a team towards the growth of the company and its

employees

SUMMARY OF QUALIFICATIONS

Detail oriented

Ability to multi task

Punctual and dependable

Customer Service Skills

WORK OF EXPERIENCE

May 2007 September 2010 Scotts One Hour Air Conditioning Tampa FL

AC Dispatcher

Ÿ Responsible for the scheduling and dispatching of 14 Service Technicians and

Installers based on experience level and priority

Prepare monthly on call schedules

Ÿ

Calculate/Verify revenue for the Daily Management Report and submit to Corporate

Ÿ

Office

Schedule inspections for permits on new equipment installs with County/City

Ÿ

inspectors

Schedule special order parts for install

Ÿ

August 1997 October 2006 Isaac Heating and Air Conditioning

Rochester, NY

Service Coordinator/Dispatcher

Ÿ Responsible for the scheduling and dispatching of more than 30

HVAC/Appliance Technicians based on their skill level, experience and

location.

Scheduled emergency calls based on priority and location

Ÿ

Coordinated all preventative maintenance and repairs for a fleet of more than 30

Ÿ

fully equipped service vehicles

Prepared monthly on call schedules

Ÿ

Utilized landline, Nextel’s, cell phones and 2 way radio to ensure quality customer

Ÿ

service was provided to more than 150 residential service calls on a daily basis

Member of Company Efficiency Task Force

Ÿ

1995 1997 Dependable Delivery Rochester, NY

Operations Manager

Ÿ Overall operations management responsibilities for a local on demand pick

up and delivery service in a multi county area

EDUCATION

Eastridge High School

Rochester NY

COMPUTER SKILLS

Dispatch Programs: S2000 and Successware

Microsoft: Word, Excel and Outlook

LANGUAGES

English

REFERENCES

References Available Upon Request

Contact this candidate