Manager Customer Service
Resume:
MICHAEL BOGEAJIS
Lexington SC 29072
abkj7b@r.postjobfree.com
Electrical and Mechanical Process Solution Manager
Manufacturing System Maintenance
Project Manager
Departmental Operations Technical Configuration
Problem Solving Maintenance Manager
PROFESSIONAL PROFILE
Facilities Operations and Project management qualifications gained through
Continuing Education and 15 plus years of experience, with expertise in
planning, development, and fiscal management .
Effective in motivating, training and developing personnel to maximize
Safety, efficiency and productivity..
Implemented Business Development strategies to promote customer service and
quality assurance.
Optimize operations through strategic planning and coordinated utilization
of available resources.
Cost-effectively maintain parts and materials inventory by researching
vendors and negotiating competitive pricing.
Establish Protocols for compliance with all Company Safety Standards and
OSHA Regulations.
PROFESSIONAL EXPERIENCE
United Stationers Service Co., Facility Manager for the Boston / Woburn
Operation.
Manager for Warehouse operation with a 24/5 schedule in a 400k sq ft
building. In 19 months I have implemented savings and cost cutting while
improving maintenance quality.
Oxford ATS, Facilities Manager for JetBlue Airlines - Logan Airport Boston, MA 2005 - Jan 2009.
Facilities Operations and maintenance, repair of 10 jet ways, Multiple
conveyor Systems and carousels at Logan Airport. The maintenance and
operation Management of two other Airlines in multiple locations.
Additionally I coordinate the maintenance and repair of the Ground Support
Equipment, and maintain the scheduling for mechanics in a 24/7 operation.
Union, Contract and Personnel related matters are my Direct Responsibility
.
Northwest Airlines, Plant Maintenance - Logan Airport Boston, MA 1989 -
2005
Managed operations and maintenance of facilities equipment, conveyor,
carousel and facilities systems.
Responsibilities ranged from training and supervising team members,
instituting computerized preventative maintenance programs and monitoring
performance levels to overseeing materials and parts inventory,
facilitating procurement activities, and managing complex equipment
repairs.
Key Achievements for Northwest Airlines
Researched and evaluated the existing conveyor system maintenance
practices, developed predictive daily maintenance and routine
troubleshooting plan.
Directed the development and deployment of a comprehensive, innovative
Baggage System Maintenance Program for Logan Airport, Terminal E,
significantly enhancing reliability and efficiency. Coordinated the
Northwest Airlines Vehicle Maintenance System Maintenance System
implementation project.
Recognition by way of a Letter of Commendation from the C.E.O. of NWA for
contributions that lead to enhancing the conveyor systems, defining
practices and methods to minimize maintenance and repair downtime System
Wide.
[2]
Import Cars Unlimited, Owner/Operator, - Marblehead, MA 1980 - 1989
Successfully established and operated an automotive body shop and
mechanical repair business developing business plan while negotiating and
acquiring financing, recruiting staff, and strategically promoting services
to optimize market position.
Created and launched a targeted multi-media advertising campaign to develop
visibility in the community, generate clients and gain competitive
marketing leveraging.
Designed and implement a unique software program vital to effectively
monitoring customer service, scheduling services, and controlling
inventory.
Successfully negotiated sale of business at high return on investment.
BACKGROUND
Extensive Electrical/Mechanic experience in Commercial Manufacturing and
Maintenance.
Extensive Automotive Industry experience.
Director of Facilities Maintenance.
EDUCATION
Liberal Arts Major, Seminole Jr. College - Lake Mary, FL
Electronics Engeneering Program, Vocational Tech Electronics - Longwood, FL
PROFESSIONAL DEVELOPMENT
Management, Motivation and Performance Development
Diversity Training and Employment Practices
Security Equipment, X-Ray Equipment, Metal Detector Device Operation,
Maintenance and Airport Operations Safety Program
HOBBIES
Student Pilot
Landscaping and landscape design
Fishing and Sailing
Contact this candidate