Sales Manager

Tuyet Bao Le

**** ********* *** ( Henrico, VA ***29 ( Cell: 804-***-****(

E-mail:abkj73@r.postjobfree.com

OBJECTIVE

Personal development and career growth

PROFESSIONAL EXPERIENCES

**/** -*****nt Wells Fargo Insurance Services

Richmond, VA

Customer Account Manager

. Servicing and managing local and national accounts from 1-500

participants

. Maintain a database for analysis, renewal, and tracking of the

following benefits:

o Dental, Vision, Voluntary Benefits: Life/AD&D, Sort Term

Disability, and Long Term Disability

. Provide competitive data analysis for renewing and prospecting

employers

. Advise employers on benefit compliance relating to new hires,

Cobra, qualifying events, and CHIP

. Reconcile policy and billing issues, while maintaining client

confidentiality

. Cultivate and nurture a relationship with various healthcare

carriers

. Plan, organize and coordinate Health Fairs and Enrollment Meetings

. Implement new sold employers

. Manage service claims issues through perseverance

. Conduct health benefits enrollment meetings

. Generate claims report for self insured accounts

10/04 -6/07 Southern Health

Richmond, VA

Account Executive

. Networked for Brokers, Consultants and Group Benefit Administrators

. Provided quotes and benefits proposals for employer segments 2-99

. Analyzed competitors current claims, benefits and renewals to help

strategize RFP proposal

. Conducted Healthcare Enrollment Meetings

. Coordinated between various internal departments to maximize

customer satisfaction

. Generated new sales through needs analysis, aggressive cold calling

and maintaining a broker data base

. Recognized multiple times in the monthly quarterly newsletter for

exceeding sales

. Responsible for training and mentoring new employees

4/02 -11/03 Verizon

Glen Allen, VA

Senior Advertising Consultant

. Assisted small businesses grow through unique advertisement

programs

. Provided advertising budget analysis to maximize the client's

return

. Mentored incoming associates on organizational, time management and

communication skills

. Uncovered business needs through need analysis

. Designed ads and websites to aggressively attract target audience

. Achieved 353% actual sales over sales budget

. Recognized in Metro D.C. & Richmond Spotlight for exceeding sale

goals

9/00 - 1/02 Bath and Body Works

Richmond, VA

Store Manager

. Supervised 40 employees, including interviewing, hiring, training,

developing and performance evaluation

. Addressed and resolved internal conflicts, as well as customer

service issues

. Developed and managed the store's budget according to firm policy

. Managed store projects related to merchandising, inventory control

and marketing

. Orchestrated and delegated seasonal Almanac moves

. Recognized in BBW Spotlight and multiple 4-H nominations

. Consistently held highest average dollar sale in the district

12/97 - 9/00 Circuit City Express

Richmond, VA

Sales Manager/Assistant Store Manager

. Oversaw Music Department

. Exceeded sales goals while maintaining exceptional customer service

. Trained new employees, motivated Sales Counselors to drive sales

. Honored multiple levels of President Club and Hero Pin

. Multiple promotions from Seasonal Sales to Sales Manager

. Consistently exceeded wireless sales goals

EDUCATION

Strayer University ( Master of Business Administration (Summa Cum Laude)

Virginia Commonwealth University ( Bachelor of Science in Business

Administration

PERSONAL DEVELOPMENT

. AS-400 Client Access, Microsoft Office (Word, Excel, and

PowerPoint)

. Virginia Health & Life Licensed

. ACSR certification

. Currently pursuing CEBs certification

. Bilingual - English and Vietnamese

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