Customer Service Manager
Resume:
Paul W. Felgentraeger
Albany OR *7321
541-***-**** msg
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Objectives: My goal is to secure a position with a company where I may be able to obtain life needs, and
grow as an individual under the structure and advancement of opportunities that are placed before
.
me.
Technology/Skills:
• Excellent customer service
• High performance in any environment
• Perceptive in solving problems; Good troubleshooter
• Regular use of Microsoft 2000 professional
• Team orientated / Fast Learner in High Tech environment
Education:
1/98 – 1999 Linn-Benton Community College, Albany OR.
Key studies were Algebra, Computer Science, and Business Writing.
1999.2001 Lane Community College, Eugene OR.
Broadcasting Major. Key studies were Audio Production, Advanced Audio Production,
Computer Concepts, Journalism, and Public Relations. Received 2yr. Certificate.
Experience:
8/10- Present CDI Corporation, Corvallis, Oregon
Research & Development: Work hand in hand with engineers to better new products to
be released to the public. Read technical instructions and perform tasks at hand in a fast
paced self starting environment. A lot of Data entry on products and attention to detail.
Work with class 5 laser welders along with many other high tech machinery devices.
Highly Sensitive work that cannot be discussed.
8/07 – 5/08 T-Mobile, Salem, Oregon
Customer Care Representative: Customer Care Services being on the phone with
customers answering questions about billing, technical, and much more. Very fast pace
working with computers and being apart of a team atmosphere.
6/02 – 7/07 Little Caesars, Albany, Oregon
Night Shift Manager: Responsible for the crew and their actions. Multi-tasking of the
different jobs throughout a night. Respond to public with PR. Highly involved position.
8/00 – 9/01 Cumulus Broadcasting Inc. Eugene, Oregon
Board Operator: Involved in production, mixing, and digital imaging. Also the running
and taping of syndicated programming. A lot of work with Cool Edit Pro.
6/96 – 11/97 CDI Corporation, Corvallis, Oregon
Branch Stores Buildings 3 and 4: Took in stock and filed it into the proper destinations.
Was responsible for getting parts to technicians in a timely manner for down machinery.
Fast Paced and Extremely Involved. Also was certified in the Chemical Handling of
hazardous materials for fab rooms with full smocks.
Shipping and Receiving Building 12: Packing printers and packaging on a line using
UPS and Fed-X systems. It was a Fast pace environment working as a team.
References: Available upon request.
Contact this candidate