Customer Service Human Resource

Christian A. Hudson

**** ******* *****, ********, ** 43232

614-***-**** Cell

********@*****.********.***

Education

Associates Degree in Human Resource Management - Columbus State

Community College, June 2010.

Bachelors Degree in Human Resource Management - Franklin University

Expected graduation: Fall 2010

Work Experience

Executive Team Leader Guest Experience/Softlines, Target Stores May

2006- Nov 2009

. Lead and consistently developed 8 Team Leaders through

performance management coaching, customer service

enrichment and training.

. Interviewed candidates for store openings and made

recommendations on best fit for culture, service and

teamwork.

. Ensured good guest shopping experience for customers by

maintaining Target Brand standards through managing the

support of Building Services, merchandise presentation, and

guest service.

. Managed and monitored store expense accounts to ensure

alignment with forecasted budget expectations.

Logistics Executive Team Leader, Target Stores, June 2001-May 2006

. Lead and developed Team Leaders through monthly statuses

and provided guidance to help them reach monthly goals.

. Coordinated inbound and outbound freight flow to meet store

standards through strategic planning and communication with

the store team.

. Initiated and implemented Target's standardized Safety

Culture in the store, which resulted in zero major claims

for a period of two years.

. Structured Price Accuracy team to ensure timely and

accurate price changes, which resulted in an increase in

productivity and exceeded company standards in a consistent

manner.

Team Relations Leader, Target Stores, March 1997-June 2001

. Recruited, screened, and conducted interviews for

applicants.

. Conducted new hire orientation and training classes.

. Managed clerical assistant for timekeeping and biweekly

payroll.

. Facilitated and conducted training modules for development

of team leaders.

Team Leader, Target Stores, October 1995-March 1997

. Supervised and maintained store clothing department, which

entailed merchandising, reviewing sales and maintaining

accurate signing.

. Maintained Target's Store policy and ensured fast

checkouts.

. Responsible for training of new team members.

Hourly Team Member, Target Stores, February 1991-October 1995.

. Provided guest service.

. Maintained store presentation.

Activities and Interests

Member of SHRM, biking, camping, and gardening.

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