Customer Service Representative

Carmen Chukes

**** **** ***** ******, ********* D2 • Columbus, OH 43205 • 419-***-****

******.*@****.***

Experienced Administrative Support in fast-paced environments

QUALIFICATIONS demanding superior communication, customer service, and

organization skills. Confident, detail-oriented, and resourceful in

completing projects. Capabilities include:

Office Procedures Customer Service Scheduling

& Relations

Problem Solving Develop and

Ability to execute Implement training

Leadership and

processes materials

management skills

EXPERIENCE HIGHLIGHTS Seasonal Customer Support Specialist

Research and resolve orders utilizing fraud tools

Use performance measures to control and enhance productivity and

quality

Demonstrate expertise on brand policies and procedures in order to

provide accurate information to internal and external customers

Effective communication with banks and credit card companies

Identify customer needs and provide accurate solutions

Guest Services Coordinator

Provided customer care to guests regarding inquiries, sensitive issues,

and appointment schedules

Coordinated response and resolution for guest related services

Supervised and trained new guest services team members

Developed and implemented training materials and schedules for guest

services team members/students attending the Institute

Administrative support to management and instructors

Customer Service Representative

Provided customer care to customers regarding daily transactions

Coordinated response and resolution to customer concerns and inquiries

Liaison between customer and banking partners for products and

services

Assisted management with monthly audit reports

Answered incoming multi-phone lines system

Family Finance Intern

Assisted with the development of Allen-Auglaize Saves (America Saves

Wealth Building Initiative)

Prepared background materials/analysis of demographics and pertinent

county data

Contacted financial institutions, initiated community research, and

reported findings at the Kick-off meeting

Participated in Real Money, Real World, Reality Day

Carmen Chukes - Page 1

Office Assistant

Provided customer service

Prepared office correspondence

Executed Microsoft Word, Excel, Access, and PowerPoint

Maintained office schedules, answered incoming phone lines, processed

mail/faxes

Event Planner for Career Day and Education Recruitment Day

Customer Support Specialist, Gap Inc., Direct, Grove City, OH

EXPERIENCE Guest Services Coordinator, The Aveda Institute Columbus, OH

Customer Service Representative, Fifth Third Bank, Columbus, OH

Family Finance Intern, The Ohio State University, Lima, OH

Office Assistant, The Ohio State University, Lima, OH

The Ohio State University, Lima, OH

Bachelor of Science in Human Ecology

EDUCATION

Columbus State Community College, Columbus, OH

Associate of Science in Secretarial/Executive Option

Carmen Chukes - Page 2

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