Technical Support Operator

Reginald R. Bailey

**** ****** **** .

Columbus, Ohio 43227

614-***-****(c)

reggiebailey73@hotma

il.com

SUMMARY OF QUALIFICATIONS

Demonstrated technical skills with 10+ years as a computer operator and

providing technical support. Well versed in a variety of common operating

systems and hardware environments, with the ability to quickly adapt to new

tools and technologies.

TECHNICAL EXPERTISE:

Skills: AS400, FLEX Server, UNIX, TSO/ISPF, Control M, JCL, DFWorks

PROFESSIONAL EXPERIENCE

Lead Technical Support III - Present

Citigroup, Columbus, Ohio

. Coordinate and implement project initiatives

. Test and document new products, processes and procedures

. Change control, testing and problem resolution

. Ensure timely receipt of various portfolio files and reports

. Manage complex machine configuration and setup in support of multiple

products and processes

. Assist with leading the efforts of team members to ensure the

efficiency of quality, timeliness and general operation

. Represent management in project meetings and conference calls

Computer Print Operator, Contractor May 2007 - December 2008

JPMorgan Chase Home Finance - Quick Solutions Inc., Columbus, Ohio

. Print Chase Home Finance letters, reports and checks using the AS400,

UNIX system and the Xerox Docu Print 180 MX 2000 series printer.

. Monitors all output to assure the integrity of each report

. Keeps the computer equipment clean and performs other operator

maintenance functions regularly

. Recorded activities in operations log and maintain incident report for

problems occurring during assigned shift.

AS400 Computer Operator/Technical Support, (Part-time) February 2004 -

April 2008

ADP (Automatic Data Processing), Columbus, Ohio

. Operated and maintained the IBM AS400 and related equipment used to

process payroll checks and reports for ADP clients.

. Packaged checks and reports for delivery to clients

. Keeps the computer equipment clean and performs other operator

maintenance functions regularly

. Monitors all output to assure the integrity of each report

. Maintains and completes daily logs and turnovers

. Operates computer equipment to ensure that tasks are processed in

accordance with a schedule of operations.

I series/AS/400 Computer Operator/Technical Support, October 1999 - May

2007

T. Marzetti Co., Columbus, Ohio

. Monitored and controlled multiple AS/400 servers (AS01, AS02, and

AS03) Data warehouse

. Utilized various systems utilities, including: Windows, Microsoft,

Control M, AS/400 CL (Data Mirror iCluster)

. Activated suspended objects in Data Mirror.

. Maintained all printers and tape drives.

. Made critical decisions concerning the correct action(s) to take to

avoid unnecessary outages and job failures.

. Recorded activities in operations log and maintain incident report for

problems occurring during assigned shift.

. Run and log daily, end of month, and quarterly backups, weekly IPL,

and monthly reclaim storages.

. Provided helpdesk support to users as needed.

. Operates computer equipment to ensure that tasks are processed in

accordance with a schedule of operations.

. Ensures that system backup procedures are successfully performed

regularly according to a predetermined schedule.

Computer Console Operator, January 1995 - October 1999

Nationwide Insurance Enterprises; Columbus, Ohio

. Managed the main console of an AS/400 system using AS/400 Command

Language.

. Coordinated the analysis and resolution of computer outages in UNIX,

Windows NT, Xcellnet, and Tandem.

. Monitored the main batch flow utilizing Keynote, Maestro, Hummer,

Sebiel, and ccMail.

. Provided information to the technical support staff for the result on

problems related to computer software and hardware.

. Monitored NT backups.

Software Technician

Nationwide Insurance Enterprises; Columbus, Ohio

. Provided direct technical support for loading Windows 95,

Windows NT, Lotus Notes, and Sound Blasters on Compaq

800's.

. Troubleshoot and resolved software program problems and

assisted in maintenance changes to existing software

programs.

. Consulted with members of work group to resolve technical

issues pertaining to the systems software.

AOA Depot Technician

Nationwide Insurance Enterprises; Columbus, Ohio

. Provided technical support for equipment maintenance,

setup, and upgrades on corporate personal computers, CRT's,

and Modems.

. Assisted in problem escalation and resolution, including

coordination of Vendors, Users, and other Enterprise

support areas

EDUCATION

Columbus State Community College; Columbus, OH 1992-1994

Eastmoor High School; Columbus, OH 1988-1992

References Available upon Request

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