Customer Service Assistant

Deb Schirm ***** Ridge Rd. E-** Anamosa, IA ***** Home # 319-***-**** ***********@***.***

Summary of Qualifications

Highly organized professional, skilled in all aspects of office, in filing systems, use all electronic office equipment,

handling multi –line phone systems, data entry, accounts receivable. Excellent communication skills, demonstrated

through verbal and writing abilities, effectively multi-tasks in all situations. Software: Microsoft Excel, PowerPoint,

Word, Publisher.

Education

Kaplan University Cedar Rapids, IA

Associated of Applied Science: Business Administration

Kirkwood Community College Cedar Rapids, IA

Diploma, Administration Assistant Program

Relevant Coursework

•

• •

College Composition Human Resource Management

• •

Oral Communications Office Management

• •

Document Processing and Presentations Accounting I&II

• •

Spreadsheet Applications Help Desk Support and Customer Service

• •

Advanced Document Processing and Publish Business Law

• •

Principles of Management Marketing

Experience

Office Team 03/2010 to present Doing

temporary work for Office Team.

Anamosa Mega Mart 03/2009 to 3/2010

Customer Service and Deli

Prepare food for customers to put in warmers at lunch time, made subs when ordered, check out customers at register,

with good customer service.

Manpower 09/2008 to 9/2008

Customer Service at (Iowa Title)

Answered multi line phone, directed call to right department, Demonstrated close attention to detail, entered data for abstracts, for final

department put abstracts in bags to be sent for lawyers, or banks.

Manpower 06/2007 to 05/2008

Tape Library (AEGON)

Prepared tapes to transport off site for storage, Check in tapes when come back from storage, Knowledge of companies software.

Sedlacek Treatment Center 10/2007 to 12/2007

Office Assistant (Externship)

Achieved UA’s with patients, actively did filing, answered multi phone system, assembled packets, completed data entry in company’s

software.

Manpower 09/2006 to 10/2006

Receptionist (Aging Services)

Answered multi ling phone up to 6 lines, assisted customers with account information, placed orders, set up service appointments with

intake or social workers, demonstrated excellent communication skills with staff, managers, and clients.

Adecco

Prepared contracts (Toyota Financial) 07/2006 to 9/2006

Prepared contracts and scanned for credit applications into the computer system.

Conducted address changes in company’s database systems.

Cambridge

Administration Assistant (Lamar Advertising) 12/2005 to 03/2006

Maintained highest level of professionalism when greeting clients, Accustomed to fast paced, high pressured positions, demonstrated

ability to prioritize, multiple tasks, meet deadlines. Answered inbound calls, set up service appointments. Prepared weekly, and monthly,

tracking reports for sales team

Contact this candidate