Project Manager Customer Service

***** ******* ****. *******, ** ***** C. 562-***-**** / H. 562-***-****

abkixd@r.postjobfree.com

Objective

Dedicated, hardworking business professional, with over 10 years experience

in customer service and team management, looking to build experience in a

new industry with the focus on law enforcement.

Summary of Qualifications

. Possess current California Department of Affairs Guard Card.

. Excellent communication, motivational, interpersonal, and

presentation skills.

. Outstanding leader with a firm but fair attitude and a reputation

for honesty, integrity, and loyalty.

. In-depth ability to make sound decisions in a manner consistent

with the essential job functions.

. Demonstrated ability to multitask, prioritize, and pay attentions

to detail and work under pressure.

. Experienced in working in a fast pace client-focused environment.

. Unquestionable ability to read, understand, follow, and enforce

safety procedures.

. Computer literate, with basic understanding of: audio file formats,

external hard drives, USB devices, Internet, Microsoft: Outlook,

Word, Excel, Publisher, and PowerPoint.

Professional Experience

Dillon's Irish Pub - Los Angeles 2009 - Present

Personal Assistant

Serve in a personal and administrative capacity to support the Owner's of

Dillon's Irish Pub. Provide a personalized level of attention to ensure

needs are met and maintained. Coordinate domestic travel arrangements,

including flight, hotel stays, and ground transportation. Organize and

attend meetings and ensure the owner is well prepared. Schedule meeting

with Management Staff and Production Staff. Assist the Business Manager

with personal errands, including bank deposits, payments to the tax board,

file paperwork with County Clerk's Office. Occasionally stand in for the

owner, delegating work to others in his absence.

Security Guard

Responsible for providing professional security services to the restaurant

staff and customers. Patrol assigned areas to maintain crowd control as

well as keeping the aisles clear for serving staff. Perform security checks

of building and offices to prevent loss of property. Examine doors, doors,

windows, and gates to determine that they are secure. Greet and check ID's

as customers enter the establishment. Observe and report suspicious

activity or people. Inform and warn violators of rule infractions such as

loitering, smoking, or carrying forbidden articles. Coordinate responses to

situations because of observations. Provide escort services for customer

and staff as required. Watch for and report irregularities, such as fire

hazards, leaking water pipes, broken chairs, and security doors left

unlocked. Listen and resolve customer's complaints and problems. Conduct

investigations of losses reported by customers. Prepare incident and

accident reports as necessary.

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RPM: Reliable Plant Maintenance - Huntington Beach, CA 2008 - 2010

Industrial Maintenance Mechanic

Provide Journeyman level painting to projects as necessary. Perform

maintenance and repair of a wide range of industrial production equipment.

Disassemble broken or defective equipment in order to facilitate repairs;

resemble equipment when repairs are complete. Repair, replace, adjust, and

align components of machinery and equipment. Install or replace machinery,

equipment, and new or replacement parts and instruments, using hand tools

or power tools.

Test-run repaired machinery and equipment to verify adequacy of repairs.

Clean and clear debris from condenser boxes to insure proper function.

Clean and lubricate parts, equipment,

and machinery. Examine parts for defects, such as breakage or excessive

wear. Assist Journeyman skilled workers involved in adjustments,

maintenance, part replacement, electrical repairs, and repair of tools,

equipment, and machines.

Bruce's Restaurant & Liquor - Santa Fe Springs, CA 2000 - 2010

Security Guard & General Maintenance Laborer

Responsible for providing security services for the bar and nightclub,

private and special events to include but not limited to the following

services: Provided escorts services to customers and staff; Crowd control;

Control the situations of fight or accident. Performed skilled painting,

light carpentry, window preparations, plumbing repairs, appliance

installation, roof repairs, tile installation, and light electrical work.

Assisted with special events set up and tear down.

The Reyna Painting Company - Norwalk, CA 2007 - 2009

Owner / Operator

Own and manage painting business, supervise and schedule up to 10-man

painting crew responsible for restoration of industrial, commercial, and

residential sites. Manage all employee paperwork. Successfully bid /

negotiates contracts. Prepare detailed customer proposals including

specification and product information. Inspect work site to take

dimensions, layout work, and estimate material required per job. Maintain

project budget records and payroll for all hired and subcontracted staff.

Experienced in delegation and subcontracting. Maintain all project records.

Provide professional support to Industrial, Commercial, and Residential

Clients. Work in association with many of the other crafts (electrician,

carpenter, plumber, or mechanic).

Ensure that all safety procedures are implemented and maintained. Maintain

a clean, professional working environment by ensuring proper function of

equipment and the safety of working conditions. Operate equipment such as

airless spray equipment, conventional sprayers, pressure pot, scaffolding,

swing stage, and all motorized lifts. Operate hand tools, power tools, and

use painting equipment relevant to the painting trade. Lead all tailboard

meetings.

Louis Reyna Painting Contractor - La Mirada, CA 2000 - 2007

Journeyman Painter / Project Manager

Contributed to successful completion of industrial, commercial, and

residential projects. Supervised an 8-man team. Interpret specification and

assessed job requirements. Ordered and scheduled delivery of all materials

and communicated with clients and subcontractors to prioritize workflow.

Ensured work completed met internal standards and regulatory requirements.

Scheduled and trained new crewmembers. Performed a wide range of skilled

duties including but not limited to: sandblasting, water-blasting, pressure

wash, applying epoxy, high performance, latex, and oil based coatings as

well as solvents, sealants, caulking to interior and exterior structures,

match paint colors, and textures. Operate equipment such as airless spray

equipment, conventional sprayers, pressure pot, scaffolding, and all

motorized lifts. Operate hand tools, power tools, and use painting

equipment relevant to the painting trade.[pic][pic]

Contact this candidate