Customer Service Human Resources

Sonja Baxter

*** ********** *****

Hoover, AL ***44

Cell Phone 334-***-****

Highlights of Qualifications

Strong multitasking and organizational skills

Exceptional communication and interpersonal skills

Positive, professional attitude; committed to excellence

Effective working independently and as a team member

Adaptable; transitions easily between small and large tasks

WORK HISTORY

06/07-09/10 Staffing Specialist, Elwood Staffing – Birmingham, AL

Recruit and maintain a viable applicant pool in order to promptly fill staffing needs of clients.

Conduct new hire orientations and process new hire paperwork. Verify work history, criminal

background and references. Administer pre-employment tests, including drug testing. Collect

and verify weekly timesheets. Process weekly payroll and benefit enrollment. Oversee and

contest unemployment claims. Tour all client sites to determine their staffing needs. Manage

the company’s Workers’ Compensation Program. Ensure compliance of all employment laws

(EEOC, ADA, Workers Compensation and Unemployment). Effectively resolve any

problems or complaints of clients and associates. Train and execute all company policies and

procedures for all new Staffing Specialist and administrative staff.

08/03-06/07 Director of Membership, Northview Christian Church – Dothan, AL

Manage an effective and comprehensive membership development program. Coordinate the recruitment

and placement of all volunteer workers. Teach the new members an Orientation class about the church’s

vision and history. Responsible for management of membership database, produced reports as required

and tracked the status of members, care groups and demographic information. Help assess needs of

membership and inform Pastoral Staff. Coordinate the use of the church facility. Provide accurate church

records of membership changes, baptisms, weddings, and funerals. Responsible for all event

coordination of special events such as seminars, conferences and fellowships. Also made travel

arrangements for all staff and pastor’s traveling.

02/01-01/02 Human Resource Generalist, PressCut Industries – Carrollton, TX

Responsible for a wide range of functions to include the development and enforcement of

human resource policies, performance evaluation management, attendance tracking, benefit

administration, payroll, recruiting of new employees, training and special events coordination. Processed

all new hires and conducted orientations. Cultivate high employee morale and productivity. Also

maintain all employee records and database. Serve all levels of employees including top management, as

the source of advice or assistance on human resource matters. Consult on the human resources

implications of planned changes in management policies or programs, regulatory changes and labor

market trends. Represente PressCut management in contacts with other organizations dealing with

human resource management matters. Also serve as an internal ISO auditor and editor of company

monthly newsletter.

07/00-02/01 On-Site Coordinator at Nortel Networks, Manpower, Inc. - Plano, TX

Recruit employees to meet Nortel’s temporary employment needs. Coordinate of over 200

administrative, professional and technical contract employees. Interface with all levels of

management and human resources. Handle any employee relations issues as needed. Monitor

and track performance. Provided orientation for contract employees new to Nortel and

followed up to ensure contractors are performing up to expectations. Generation of headcount,

attrition, quality performance reports. Submission of all contractors into Nortel’s Non-Payroll

Workforce database.

06/98-07/00 Staffing Specialist, Manpower, Inc. - Dallas, TX

Prescreen applicants over phone and setup interviews. Recruited applicants, explained

application, testing, and interview process. Accurately enter data of applicant information into

the database. Administer Industrial and Clerical testing. Conduct Safety Orientations. Verify

criminal history and references. Collect and verify weekly timesheets. Process bonuses,

awards and benefits. Coach and counsel contractors to ensure quality performance and job

satisfaction. Gather job responsibility information from customers to create job descriptions.

Troubleshoot to resolve any problems or complaints of customers and contractors.

03/96-05/98 Software Support Representative, Stream International - Dallas, TX

Assisted clients via inbound calls with installing software, troubleshooting various software

and system issues. Also answered questions about the usage of different software programs.

Trained and coached new employees on troubleshooting and customer service skills.

EDUCATION

1987-1990 Psychology, Tuskegee University

Tuskegee, AL

2003-2005 Speak the Word School of Ministry, University of Minnesota School of Theology

Bachelor of Arts, Biblical Studies and Theology

11/2007 Certified Staffing Professional, American Staffing Association

COMPUTER SKILLS

• Win2000, Windows XP, Apple, AS/400

• CCMail, Claris Organizer, Lotus Notes, Microsoft Access, Word, Excel, PowerPoint,

Outlook, Publisher, ADP EasyPay, ACS, Crystal Reports, Jantek, StaffSuite

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