Customer Service Manager
Resume:
Sandra Wagner
Austin, TX ***45
Home: 512-***-****
Mobile: 512-***-****
Email: ********@******.**.***
NetSpeed Corporation
Receptionist Position
Job Code: 758
September 29, 2010
I am forwarding my resume for the Receptionist position posted on your website. I am
the go to person for solving problems and getting results.
My twelve years of experience in many aspects of office management and personal
assistant will be of interest to your organization. I have directed the operations efforts for
companies as diverse as start-up, retail, and venture capital. I bring a wealth of
knowledge, expertise and agility. I have a broad experience and passionate commitment
to customer service and well equipped to locate solutions for all aspects of office
environment.
I would appreciate the opportunity to show you how I can help your organization meet its
goals. I am looking forward to hearing from you.
Regards,
Sandra Wagner
Sandra Wagner
2704 Grennock Drive
Austin, TX 78745
Mobile: 512-***-****
Email: ********@******.**.***
SUMMARY
Receptionist and Office Manager with 12 years of experience in corporate office
environments. Proven ability to manage all aspects of daily office operations
including sub-lease tenants, office equipment and vendor relationships.
EXPERIENCE
CenterPoint Ventures Austin, TX 2003-August 2010
Receptionist/Office Manager
“I and the rest of the staff and CenterPoint Ventures have depended on Ms. Wagner for
some 8 years. She has always been available to take on any requested task and to
complete it on time and with professional execution.” Eric L. Jones, Managing Partner
at CenterPoint Ventures.
• Provide executive support for multiple venture capital partners
• Act as contact person for management office information, safety concerns, access
cards and programming phone database
• Negotiate contracts with vendors and office equipment suppliers
• Facilitate program for security system changes
• Maintain telephone database
• Prepare invoices for sub-lease tenants and accounts payable
• Coordinate venues for Limited Partner meetings
• Process expense reports for venture capital partners and associates
• Maintain partners’ calendars and travel schedules
• Establish extensive filing system for portfolio companies including business
plans, due diligence materials, Board of Directors meeting, financial reports and
legal documents
• Answer incoming calls and screen and transfer as appropriate
• Serve as the main point of contact for website information
• Notary Public
• Coordinator for large office relocation (e.g., phone, internet, vendors)
Heart & Home Gifts Austin, TX 2002-2003
Sales Associate
• Acted as liaison between customers, staff, and management
• Investigated and resolved customer requests and concerns
• Maintained merchandise database
Page Two Sandra Wagner
Cofinity Austin, TX 1998-2002
Receptionist/Assistant Office Manager
• Answered incoming calls
• Maintained telephone numbers database
• Ordered and maintained office and break room supplies
• Assisted Office Manager with charity and employee events
• Arranged travel and lodging for executives
• Managed Outlook calendar for executives and sales staff
• Managed space allocation and office assignment
ADDITIONAL
• Secretary Customer Service Committee
• Manpower International Tiffany Award Symbol of Excellence
• Prepared procedure manual for Receptionist position
• Four line IP Office Avaya switchboard
• Windows 2007 Vista, Excel, ExpensAble 8, Power Point
• Web-based Conference Calls
• Training: Customer Service, Time Management, Conflict Resolution
EDUCATION
Attended Texas State University – San Marcos, TX
Contact this candidate