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Customer Service Manager

Location:
Austin, TX, 78745
Posted:
September 30, 2010

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Resume:

Sandra Wagner

**** ******** *****

Austin, TX ***45

Home: 512-***-****

Mobile: 512-***-****

Email: abkiw1@r.postjobfree.com

NetSpeed Corporation

Receptionist Position

Job Code: 758

September 29, 2010

I am forwarding my resume for the Receptionist position posted on your website. I am

the go to person for solving problems and getting results.

My twelve years of experience in many aspects of office management and personal

assistant will be of interest to your organization. I have directed the operations efforts for

companies as diverse as start-up, retail, and venture capital. I bring a wealth of

knowledge, expertise and agility. I have a broad experience and passionate commitment

to customer service and well equipped to locate solutions for all aspects of office

environment.

I would appreciate the opportunity to show you how I can help your organization meet its

goals. I am looking forward to hearing from you.

Regards,

Sandra Wagner

Sandra Wagner

2704 Grennock Drive

Austin, TX 78745

Mobile: 512-***-****

Email: abkiw1@r.postjobfree.com

SUMMARY

Receptionist and Office Manager with 12 years of experience in corporate office

environments. Proven ability to manage all aspects of daily office operations

including sub-lease tenants, office equipment and vendor relationships.

EXPERIENCE

CenterPoint Ventures Austin, TX 2003-August 2010

Receptionist/Office Manager

“I and the rest of the staff and CenterPoint Ventures have depended on Ms. Wagner for

some 8 years. She has always been available to take on any requested task and to

complete it on time and with professional execution.” Eric L. Jones, Managing Partner

at CenterPoint Ventures.

• Provide executive support for multiple venture capital partners

• Act as contact person for management office information, safety concerns, access

cards and programming phone database

• Negotiate contracts with vendors and office equipment suppliers

• Facilitate program for security system changes

• Maintain telephone database

• Prepare invoices for sub-lease tenants and accounts payable

• Coordinate venues for Limited Partner meetings

• Process expense reports for venture capital partners and associates

• Maintain partners’ calendars and travel schedules

• Establish extensive filing system for portfolio companies including business

plans, due diligence materials, Board of Directors meeting, financial reports and

legal documents

• Answer incoming calls and screen and transfer as appropriate

• Serve as the main point of contact for website information

• Notary Public

• Coordinator for large office relocation (e.g., phone, internet, vendors)

Heart & Home Gifts Austin, TX 2002-2003

Sales Associate

• Acted as liaison between customers, staff, and management

• Investigated and resolved customer requests and concerns

• Maintained merchandise database

Page Two Sandra Wagner

Cofinity Austin, TX 1998-2002

Receptionist/Assistant Office Manager

• Answered incoming calls

• Maintained telephone numbers database

• Ordered and maintained office and break room supplies

• Assisted Office Manager with charity and employee events

• Arranged travel and lodging for executives

• Managed Outlook calendar for executives and sales staff

• Managed space allocation and office assignment

ADDITIONAL

• Secretary Customer Service Committee

• Manpower International Tiffany Award Symbol of Excellence

• Prepared procedure manual for Receptionist position

• Four line IP Office Avaya switchboard

• Windows 2007 Vista, Excel, ExpensAble 8, Power Point

• Web-based Conference Calls

• Training: Customer Service, Time Management, Conflict Resolution

EDUCATION

Attended Texas State University – San Marcos, TX



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