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Manager Customer Service

Location:
Mission, TX, 78572
Posted:
September 30, 2010

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Resume:

Michael Garcia

**** ******* **.

Mission, TX ****2

956-***-**** & 956-***-****

abkivr@r.postjobfree.com

EDUCATION

Bachelor of Science in Rehabilitation Services May 2006

The University of Texas-Pan American

G.P.A. 3.4 (4.0 scale)

MAJOR COURSES

Case Management I & II Introduction to Addiction Studies

Anatomy & Physiology I & II Intermediate Aspects to Addictions

General Biology I & II Clinical Issues in Addictions

Medical Terminology Medical Aspects of Disability

I & II

Psychology of Disability Clinical Topics in Rehab

Services

Abnormal Psychology Job Placement

Rehabilitation Research Vocational Assessment

Independent Living & Policy Assistive Technology

Associate Degree in Interdisciplinary Studies May

2004

South Texas College

PROFESSIONAL EXPERIENCE

Nov 07-May 09

McAllen, TX

Texas Department of Aging and Disability Services

Community Care Case Manager

Develop, coordinate and explain consumer services and payment plans.

Authorize services to meet consumer's individual needs. Conduct

interviews with consumers' to assess their potential eligibility for

state health and human services programs. Assess and reassess

consumers' eligibility and service needs. I monitor provider

services with consumers through phone calls, site visits, and

documentation. Serve as a consumer advocate and agency

representative in locating available resources. Conduct referrals to

community resources when appropriate. Document case records using

automated equipment to form a case record for each consumer.

Knowledge Skills Abilities:

Knowledge of Gerontology, the field of disability, the dynamics of

the aging process, and the special problems of people of aged and

disabled. Able to communicate effectively with all types of people,

in all types of situations. Ability to operate computer equipment.

Knowledge of business English.

My professional experience consists of interviewing, counseling and in

gathering of information for programs which require applying complex

policies to determine eligibility. I interpret policies to the public,

consumers or contract health care agencies.

Texas Department of Aging and Disability Services Jan-May 06

Case Manager (Intern) Mission, TX

Completed my rehabilitation practicum in which I recorded 320 hours to meet

the requirement for my core curriculum at U.T.P.A. upon graduation. I

evaluated consumers to distinguish if they meet the criteria for a home

care provider; assisted people with disabilities who have a medical need

and or a functional impairment to determine eligibility for primary health

care services; monitored clients status every three months through home

visits or via telephone to adjust their treatment plans in order for them

to live more independently; handled and review case files with registered

nurses and physicians; conducted progress notes and evaluated each clients

essential needs.

EMPLOYMENT

OFFICE MANAGER Sep 04-May 06

Mission, TX

Gonzalez Apartments

Directed work flow, supervised and trained over ten employees. Assisted

tenets, preparing files, apartment repairs consultant, faxing, conduct

appointments for tenets, manage several accounting, coordinate innovative

objectives to improve property, evaluate apartments, present the apartment

complex to prospect tenets.

CUSTOMER SERVICE ATTENDENT Nov 02-May 03

McAllen, TX

H.E.B

Welcoming customers, loading and unloading supplies of food, assist

customers to ensure satisfaction, direct customer to the place of their

need, arranged aisles for efficient location of foods, consulted with

costumers for their individual requirements to be met appropriately.

Mission Regional Medical Center Dec 05-June

07

Physical Therapy Mission, TX

Assist people with both physical and cognitive disabilities by providing

help amongst the physical therapist by assisting them with their movements

around the gym; assist patients to walk several feet as desired by the

physical therapist; assist patients with their everyday mobility exercises,

learned to be familiar with the physical therapist's treatment plans and

medical terminology for their progress notes of each patient; communicated

well with each patient to assist them in any question they had concerning

their disability or therapy session.

HONORS

Texas Scholars World Class Student 2001; Texas Grant Recipient; Deans List

(Second) Fall 2004 and Fall 2005; Deans List (First) Spring 2006; Research

Certification

SPECIAL SKILLS

Bilingual-Spanish, Computer Skills: knowledge and experience in Microsoft

word, power point, excel, outlook, and internet research; spread sheets and

data entry, WPM 55, can operate fax and copy machines, multiple phone

lines, 10 key calculator by touch; Conduct Job Analysis, Labor Market

Survey, Accessibility Survey; Rehabilitation Treatment Plans; CPR; First-

Aid; Self Defense; and Tutoring.

ACTIVITIES

R.E.H.A.B. Club (Student Organization @ U.T.P.A) Organization of community

service events (i.e. scholarship funding; toy drives for disadvantage

children and children who are disabled; Thanksgiving dinners for the people

who are underprivileged of the Rio Grande Valley; October Pumpkin Fest;

Adopt-A-Park associated with McAllen, TX Parks and Recreation; other

fundraisers) Volunteer as a football coach for the Boys & Girls Club in

Mission, TX. Volunteer in Mission High School as an Athletic Trainer and

aid in physical therapy. Engaging in new experiences and learning medical

research in regards with people with both physical and mental disabilities.



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