Customer Service Sales
Resume:
Gayle Stone
Waco, Texas *****-5555
abkivb@r.postjobfree.com
OBJECTIVE: A position where my sales and marketing, people skills and
management experience can be effectively utilized to
improve operations and contribute to company
successes.
SUMMARY: 30 years' experience in all phases of advertising, including
sales, marketing, instruction, vendor coordination,
graphics, human resources and production management.
MANAGEMENT: Managed up to 5 persons in various aspects of daily print shop
operations, including sales, production scheduling,
customer service and art department production time.
SALES: Reviewed and updated former/current customer base, stimulating
renewed interest in company's services by offering
"Welcome Back!" program. Achieved larger sales base
using a "coupon book" of customer discounts,
stimulating repeat business.
Increased overall sales and productivity in investing
in employee skill levels and increasing knowledge by
encouraging advance course attendance offered by
corporate home office.
Implemented recycling program at a world-wide
franchise operation for paper, exhausted chemicals,
film and soft-drinks cans. Income generated by this
program was used to fund bi-annual employee
celebrations.
PRODUCTION: Responsible for all daily production of trade shop/departments.
Scheduling employee daily job loads, machinery
maintenance and ordering of supplies and vendor
negotiations. Streamlined production process by
designing and implementing daily job tracking via
color coded "due dates."
Anticipating clients' needs and projection,
overseeing actual production and achieving optimum
results while respecting production budget.
EXPERIENCE: 4/2002 - 2/2006 Northern & Nye Printing Company,
Waco, TX
Customer Service Representative: All phases of
customer service; vendor negotiation; production as
needed.
5/1992 - 2/1995 Direct Mail/Direct Marketing,
Dallas, TX
Account Executive: Responsible for national accounts
production. Coordination of clients' graphics needs
with printing vendors (4-color, envelopes, paper
suppliers, etc) press checks; customer liaison. All
assignments completed on schedule and within budget.
8/1991 - 5/1992 Spinner The Printer, Carrollton, TX
Assistant Art Director: Managed 5-person pre-press
art department.
6/1987 - 8/1991 Kwik Kopy Woodlake, Houston, TX
Manager: Managed daily operations.
11/1984 - 6/1987 S. Whiting Advertising/Graphic
Design, San Antonio, TX.
Principal: Co-owner of total-service advertising
agency. Responsible for initial start-up and on-going
operations, including client sales, vendor
selections, hiring of personnel, financial
operations, preparation and maintenance of "pitch
book" (work samples) and management of all daily
activities. Agency was profitable after 60 days and
exceeded initial 6-month business plan
8/1982 - 9/1984 DBG&H, Incorporated, San Antonio, TX
Traffic Coordinator: Responsible for production
coordination between agency account executives and
outside vendors. Accountable for all schedules
including meeting vendor deadlines, scheduling of art
department workflow and client deliveries. All
assignments completed with schedule and budget.
6/1978 - 6/1982 Compugraphic Corporation,
Wilmington, MA
Customer Training Representative: Responsible for 13-
state region
EDUCATION: Richfield High School, Waco, Texas 1971
McLennan Community College, Waco, Texas 1971-1972
Southwest Texas State University, San Marcos, Texas
1972-1974
OUTSIDE Elder, Presbyterian Church USA
ORGANIZATIONS: Garden Clubs of America
PTA Treasurer, Blanton Elementary PTA
Community Volunteer (ARC, Denim & Diamonds)
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