JANNET MORGAN

*** ****** ** ******

Walnut, CA 91789

Home: 909-***-****

E-Mail: abkitu@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

. Over 6 years of strong and diverse experience in business office

management field.

. Experienced in supporting and assisting Business Management.

. Extensive experience in customer services, as well as record

keeping and computer operations.

. Enthusiastic and adaptable member of management teams; work

effectively at all levels of management.

. Excellent communication and interpersonal skills.

. Train and develop enthusiastic and efficient teams.

. Proficient in Windows, Word, Excel, PowerPoint, 45-50 wpm

. Energetic; enthusiastic; problem -solver - able to work in a high-

pressure team environment; self-starter with the ability to work

well in a deadline-oriented environment.

PROFESSIONAL EXPERIENCES:

Allstate, Diamond Bar, California April

2006 - October 2006

Claims Processor

. Providing quality customer service

. Process auto claims over the phone

. Directing customers to an adjuster.

SOURCE ONE ASIA, EASTWOOD CITY PHILIPPINES November 2004- March

2005

Customer Service Associate

. Ensure 100% customer satisfaction

. Track, report and escalate customer issues when needed

. "Save" accounts that are on the verge of canceling

. Conduct quarterly survey of customer base to capture and report

customer requests for new product features

. Create and maintain FAQ and knowledgebase for Customer-facing Web

sites

Clientlogic Philippines, Ortigas Center Philippines June 2004- August

2004

Customer Service Associate

. Provide exceptional customer service via phone, live chat and

email.

. Provide information about new services and products

Jollibee Foods Corporation, Manila Philippines May 2000 - November

2000

Administrative Assistant

. Plan and schedule meetings and appointments

. Provide training and information for new staff

. Organize and maintain paper and electronic files

. In charge of the banking transaction

. Disseminate information using telephone; mail services web sites and

email

EDUCATION:

1998 - 2002

SAINT LOUIS COLLEGE, SAN FERNANDO CITY PHILIPPINES, BACHELOR OF

SCIENCE IN OFFICE ADMINISTRATION, Computer Education and Secretarial

Administration,

SEMINARS/TRAINING ATTENDED:

Quality Management Training, January 2005

- Eastwood City, Philippines

American Accent Training, November 2004

- Eastwood City, Philippines

. Marketing Strategy Training, July 2003

- Kowloon, Hong Kong

PROFESSIONAL SKILLS:

. MS WORD, MS EXCEL, POWERPOINT

. DREAMWEAVER,

. C++, SPEEDTYPING 45WPM,

. INTERNET AND EMAIL CAPABILITY

. MULTI-LINE PHONE, STENO

. CUSTOMER SERVICE AND SALES TALENT.

REFERENCES: Provided upon request

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