Manager Customer Service

Caroline Perea

**** *. ******* ***, ******, CA **727; 559-***-**** email: abkitq@r.postjobfree.com

Objective To obtain a position in a professional office setting where my training and skills

can be utilized.

Experience Human Resources Technician, City of Sanger, Sanger, CA

11/04/00 - 7/14/09

Maintain personnel files for 200+ employees

Payroll, utilizing Eden for 200+ employees

Audit payroll register once payroll has been completed to check for errors

Employee Orientations

Review, keep track, and prepare health, dental, vision, life insurance and Department

of Justice bills to be paid through accounts payable

Print out employee timesheets utilizing Laserfiche

Prepare employee history reports utilizing Eden

Prepare employee verification of employment

Maintain COBRA and retiree files for health, dental and vision insurance

Maintain accurate spreadsheets of current employees by department and by seniority

Prepare new employee reports and forward to EDD

Enroll new employee benefits (ie. health, dental, vision, PERS retirement, ICMA 457

deferred comp, life insurance and disability insurance)

Provide employees with necessary documents to make changes to health, dental, vision

insurance and W-2 forms

Substitute Executive Assistant to the City Manager when secretary is out

Provide assistance to the City Council when Executive Assistant to the City Manager is

out

Set-up catered meetings for City Council

Assist City Clerk in preparing City Council agenda packets with Deputy City Clerk is out

Set-up for City Council meetings when Deputy City Clerk is out

Administrative Clerk, Sanger Redevelopment Agency, City of Sanger,

Sanger, CA

7/1/99 - 11/3/00

Maintained individual program files for housing and redevelopment programs

Typed and filed a variety of correspondence, forms, reports and memoranda

Provided information to the general public on the redevelopment housing programs

Was responsible for the intake, review and procession of program applications

Prepared, recorded and filed all program loans

Monitored receipt and disbursement of all program loan funds

Established accounts for all program loans

Prepared and updated program applications for the availability to the general public

Greeted public, screened incoming calls and accurately relayed messages

Dealt with lenders, realtors and contractors

Clerk Typist, Development Services Department, City of Sanger, Sanger, CA

10/92 - 7/1/99

Customer Services

Prepared staff reports for the Planning Commission and City Council

Received and recorded cash/check payments for building permits and housing loans

Caroline Perea

5844 E. Saginaw Way, Fresno, CA 93727; 559-***-**** emal: abkitq@r.postjobfree.com

Prepared brochures for public information

Greeted public, screened incoming calls and accurately relayed messages

Substitute receptionist fro the City Manager/Mayor office

Substitute secretary for the Planning Commission

Office Assistant, Fruit Harvest Farm Labor Services, Sanger, CA

3/92 - 9/92

Customer Service

Filing

Copying

Payroll

Office Assistant, Economic Opportunities Commission at Sanger High

School, Sanger, CA

1991 - 1992

Answering phones

Filing

Data entry, Word Processing, and other computer services

Student attendance

Student transcripts

Education High School Diploma, Sanger High School, Sanger, CA, June 1992

Special Skills

Excellent public relations skills

Proficient in Windows, MS Word, Excel and Outlook applications

Ability to operate fax, copy and mailing machine

Personal Attributes

Fluent in Spanish

Team player

Consistent positive attitude

Friendly, courteous and dedicated

Proven ability to work with diverse groups

Self motivated and organized quick learner

Highly dependable, punctual and efficient

References Available upon request

Contact this candidate