Customer Service Representative

Angela J. Rodriguez

**** ****** *****, ********, ** 61104

815-***-**** Ext. 539 or 815-***-****

abkit4@r.postjobfree.com

Objective: Seeking a customer service position with the opportunity for

future advancement.

Accomplishments

Increased basket sales by 10% over 2 months at Protocol, Worcester, MA

Offered a raise due to exceptional performance after working only 3 months

of a

6 month probationary period at Oak Hill Nursing Home, Middleboro, MA

Trusted to come in when scheduled

Education and Training

Processing Credit Card Payments training, Servicom, Rockford, IL

Cash Register Operation & Customer Service training, McDonalds, Rockford,

IL

Switchboard Operation & Using Microsoft software training, Grafton Job

Corps, Grafton, MA

High School Diploma, Community Evening School, Middleboro, MA

Professional Qualifications

. Computer literate including data entry, Excel, & PowerPoint

. Provide pleasant & courteous customer service

. Operate call switchboard, route incoming calls, & take messages

. Conduct cold calling to sell merchandise & services

. Assist customers in selection of merchandise

. Provide information on services & current special offers

. Take & process customer orders

. Accurately enter customer payment information & process telephone

payments

. Answer questions, & troubleshoot & solve customer problems

. Identify source of difficulty & solve problems

. Write & distribute memos & letters

. Operate cash register & provide accurate change

. Processing credit & debit card payment

. Operate drive-thru window, providing prompt & accurate customer service

. Maintain clean & pleasant work environment

Professional Experience

Customer Service Representative, Servicom, Machesney Park, IL

2008

Crew Member, McDonalds, Rockford, IL

2008

Customer Service Representative, Protocol, Worcester, MA

2007

Customer Service Representative, NCO, Rockford, IL

2007

C.N.A., Boston Children's Hospital, Boston, MA

2004 - 2007

Business/Clerical, Grafton Job Corps, Grafton, MA

2004

Dietary Aide, Oak Hill Nursing Home, Middleboro, MA

2003

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