Customer Service Administrative Assistant

Dawn Lacey

***** ** **** *******

Archer, FL ****8 USA

Tel: 352-***-****

Email: abkirl@r.postjobfree.com

OBJECTIVE

Obtain a position long-term position in which I can retire with the

appropriate company

KEY QUALIFICATIONS

Professional, motivated and reliable

Accustomed to working in a fast-paced environment

Excellent interpersonal skills

Organizational skills and time management

Interested and willing to learn and grow on a professional level

Proven ability to delegate, manage, and prioritize assigned tasks

Strong working knowledge of Microsoft Office Excel, Word, Power Point and

Outlook

EMPLOYMENT HISTORY

Florida Works

Gainesville, Florida

June 2010 to Current (Ending September 30, 2010 Temporary Position)

Support Service Specialist

. Assisted in providing customers with support services

. Preformed Data Entry into you database accurately and in a timely manner

. Prepared and entered youth time sheets into system for bi-weekly payroll

. Entered accurate case notes for customers seen by Career Advisors

. Entered personal information for youth customers and ensure that required

documents are obtained and in files

. Assisted in maintaining Voucher System information

. Worked closely with Career Advisors

. Completed reports accurately and in a timely manner

. Maintained accurate filing system

. Performed File Audits to insure proper documentation and qualifying

factors are correct

Garden Vision

Alachua, Florida

April 2009 to April 2010

Merchandiser (Lowe's of Alachua)

. Implemented inventory and quality control procedures

. Provided excellent customer service

. Drove sales and profitability daily

. Reset displays and shelves for new product

. Preformed Plan-o-gram maintenance

. Down-stocking/up-stock/back-stock/top-stock

. Received shipments of merchandise for display

. Prepared daily logs and reports for review by management

Ain't Miss Behavin' Sports & Tiki Bar

Winter Park, Florida

August 2006 to April 2008

Administrative Assistant

. Provided excellent customer service

. Prepared daily reports of cash flow for owner's review

. Inventoried daily merchandise

. Received and stocked daily merchandise deliveries

. Reconciled cash drawers daily

. Answered multi-phone lines

. Oversaw daily business activities in owners absence

. Preformed daily opening and closing procedures

A&A Automotive and Wrecker Service

Port Orange, Fl 32719

June 22nd, 2002 to August 15th, 2006

Administrative Assistant

. Preformed daily opening and closing procedures

. Answered multiple phone lines, routed calles to proper departments

. Provided excellent customer service

. Managed daily cash flow and receipts, reconciled cash drawers

. Managed accounts payable/receivable, collections of past due accounts

. Maintained accurate filing system

. Prepared deposit slips and carried cash to bank

. Took dictation for later transcription

. Coordinated staff meetings

. Worked daily with computer software applications such as QuickBooks and

Microsoft applications

. Preformed data entry in an accurate and timely manner

. Prepared registered letters for collection purposes

July 2010 completed a course through Dynamic Institute, which includes the

following categories:

. Career Development

. Customer Service

. Diversity in the Work Place

. General Helping Skills

. History and Structure of the Workforce Development System

. Interpersonal Relations

. Job Keeping Skills

. Job Preparation Skills

. Program Management & Technology

. Labor Market Information

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