MIRANDA BOCKMAN

**** *. ******** ***. 417-***-****

Springfield, MO 65804

abkiqm@r.postjobfree.com

JOB OBJECTIVE

HR Assistant

SUMMARY OF QUALIFICATIONS

. Energetic self-starter with strong communication skills

. Proficient in handling high volume calls and multi-tasking

. Computer proficient: MS Word, PowerPoint, and Works

. History of representing organizations with professionalism, poise

and integrity

. 6 years experience handling high volume calls in customer service

PROFESSIONAL EXPERIENCE

2008-present T-Mobile, Springfield, MO

Customer Service Representative

. Handled customer concerns with diplomacy and followed through to

ensure resolution

. Recruited several candidates and helped them through the applying

process

. Displayed a positive atmosphere in the workplace and resolving

problems with calm and grace

. Completed customer callbacks if needed to complete billing issues

2008. U-Haul, Springfield, MO

Reservation Manager

. Cultivated and maintained strong relationships with co-workers, other

departments, and U-Haul dealers

. Used database to organize and maintain company records and equipment

reports

. Strategized equipment locations to fulfill customer reservations with

database

. Interacted daily with dealers and customers to ensure all reservations

scheduled

2004. Michael's Arts and Crafts, Springfield, MO

Sales Associate

. Completed several assignments daily including conducting transactions,

stocking shelves, and addressed customer's questions about products

and sales

2003. Subway, Springfield, MO

Sandwich Artist

. Served customers, handled transactions, trained new employees,

completed daily paperwork, ordered inventory, and represented

management when not available

EDUCATION

Associates Degree, Business and Marketing, Ozarks Technical Community

College, Springfield, MO

Contact this candidate