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Customer Service Project Manager

Location:
Stafford, VA, 22556
Posted:
September 30, 2010

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Resume:

** **** ***** **. . ********, Va. ***** .

Phone 540-***-**** . Fax 540-***-**** . E-mail abkiq5@r.postjobfree.com

Desiree J. Nilson

Objective

To make advancements in my career as a Foodservice

Manager while enhancing the reputation and profits

of the company I work for. I would like to obtain

a permanent position, where I can utilize my vast

experience in foodservice. I enjoy working with a

diverse group of people and encourage great

customer service and hospitality in my workplace.

Education

ServiceSource Management Course 2010

ServiceSource Leadership Course 2009

2009 ServSafe Class (Certificate)

Sodexho University, N.C. (Certificate) week long

course for military foodservice managers.

B.O.C.O.S Computer School N.Y. (Certificate) 6

month course

Suffolk County Community College, Selden, N.Y.

Liberal Arts 1 & yrs.

Earl L. Vandermulen High School, Port Jefferson,

N.Y. Graduated w/ Regents Diploma

Work experience

4/2008 - to Present ServiceSource, Alexandria, VA

Project Manager of foodservices at USMC

Headquarters, Arlington, VA. I manage all aspects

of the foodservice operation while adhering to

strict military contractual regulations. My

responsibilities include hiring and supervising all

personnel including managers, supervisors, chief

cooks, grill cooks, storeroom, cashiers, mess

attendants and MCFMIS clerk.

2002- 2008 ServiceSource, Alexandria, VA

Assistant Manager of a chow hall on Quantico Marine

Corp Base. My responsibilities include supervising

employees with disabilities. They are mess

attendants and responsible for food handling,

serving customers, cashiering, as well as all

cleaning projects. I also over see our partners'

staff which includes cooks and storeroom personnel.

Our goal is to provide food services to the Marine

Corp while following strict regulations including

HACCP procedures. Training all staff members on a

continuous basis is also a necessary part of my

job. I'm responsible for ordering supplies,

receiving subsistence, recording HACCP files and

bookkeeping. Handling government funds and

delivering these funds biweekly is also my

responsibility. In his absence, I frequently

assume the responsibility of Sodexho's GM.

1999-2000 Dr. Richard Sears, Riverhead, N.Y. 11901

Bookkeeping, Insurance, appointment setting.

1998 -1999 Carly's Deli W/ Cinnamonster, Tanger

Outlet Centre, Riverhead, N.Y. 11901

I was in charge of the complete project of creating

this new business. My responsibilities included

construction, hiring staff, training, creating

menus, place orders, order supplies, payroll,

handing cash and banking needs as well as customer

service.

1996-1998 Ramada Restaurant, Riverhead N.Y. 11901

I managed the complete running of the full services

restaurant in a large hotel. This included hiring

staff, booking affairs, scheduling, payroll,

accounting, training and handling customer services

issues.

Serafine's Catering, Calverton, N.Y.

Family owed & operated catering business. Food

Service, preparing, cooking, ordering, and

decorating. Yearly fundraising affairs in

Southampton's east end were among our regular

customers.

Dime Savings Bank Of New York

Teller, New Accounts, Customer Service handling

cash and all banking needs of customers.

Little Flower Children's Services, Wading River

N.Y.11792

Childcare worker/Cottage parent

I was responsible for the welfare of emotionally

disturbed children from disadvantaged homes. Our

goal was to help rehabilitate families and to place

children in foster or adoptive homes. I maintained

all budgets and recorded daily reports.

Community activities

Fundraising for Colonial Forge High School as well

as Crossroads Young Marines. I also headed the

humanities art workshop for Rodney Thomson Middle

School Stafford, which educated children about the

history of our community.

Volunteer work / Catering events and fundraising at

St. Isadora's School Riverhead NY.

Fund Raising For St David's Episcopal School,

Riverhead NY.

Fund raising for Little Flower Children's Services,

Wading River NY. Catering cocktail parties on Dune

Road in the Hamptons every summer, for 4 years.

Accreditations and licenses

ServSafe Certification 2003, 2006 and 2009



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