Customer Service Project Manager

ARNETTA L. JOHNSON

**** **** ****** ( Highland, Indiana 46322 ( 219-***-**** (

abkipx@r.postjobfree.com

PROFILE

A print professional capable of producing the highest standards in

adverting, print, packaging and large format print by providing various

levels of expertise in management, customer service and page assembly to

quality control. I enjoy dispersing multiple quality products in a cost

effective manner while meeting unlimited tight deadlines. My diverse career

description encompasses various skills that have allowed me to excel in a

multifaceted environment. Seeing as though I am capable of fulfilling

multiple job descriptions, I am now seeking to align these skills with a

company that is looking for a talented print professional as myself.

EMPLOYMENT HISTORY

PROJECT MANAGER CLASSIC COLOR, Broadview, IL., 2004 - 2010

.Create and fill out digital job tickets and reformat digital grids

.Participate in staff and organizational meetings, offering constructive

input and feedback

.Research contact, product and general information on prospective

advertisers (SRDS)

.Primary contact for client request and inquiries regarding schedules,

invoices, pricing, etc.

.Manage customer FTP/INSITE databases and maintained client PO's and

insertion orders

.Research and implement advance workflow solutions for specialty clients

.Verify that ads, kit packs, drop shipments and direct mailings meet

specifications

.Oversee client press okays and formulate solutions for any print or

quality concerns

.Adjust press and shipping schedules as workload increased and deadlines

decreased

CUSTOMER SERVICE/SHIPPING CLERK R&B GROUP, Chicago, IL., 2001 - 2004

.Enter work order data into digital job tickets

.Work with estimating and accounting to ensure that material and billing

are accurate

.Track and oversee revolving jobs within the company through each stage of

production

.Pull quality samples of final products for customer and/or salespersons

.Oversee dispatch and disbursement activities

.Create and coordinate driver schedules

.Direct loading, unloading and quality control

.Process outbound shipments for FedEx and UPS

.Research competitive shipping prices and process daily receipts for final

shipments

.Resolve account discrepancies, delivery issues and driver personnel

complaints

PROCESS IMPROVEMENT/QA AGI, Melrose Park, IL., 2001 - 2002

.Oversee customer compliance and manufacturing processes

.Respond and resolve customer quality problems and concerns by assigning

(CAPA's)

.Maintain quality of manufactured products by using (RSIM) plus or minus 5-

10%

.Investigate supplier non-conformities and recoup lost revenue

.Perform on and off-site manufacturing audits

.Assist in reformatting (QA) and (SOP's) within the manufacturing

departments

.Assist in the development and maintenance of ISO programs for re-

certification

.Update training manuals and coordinate internal training courses

.Maintain knowledge of changing labor and safety regulations

LEAD DESKTOP OPERATOR ACTIVE GRAPHICS, Chicago, IL., 1997 - 2001

.Direct and motivate a knowledgeable workforce of approximately 6 employees

.Assemble 1-15 color digital files

.Output Kodak, Fuji and dylux proofs for customer approval and press

comparison

.Rip, trap, output PDF files and impose them

.Output digital plates via: Lotem 800 (CTP/Stochatic 20/40 microns)

.QC all proofs before submission to clients and plates before submission to

the pressroom

.Setup FTP sites for client submission of documents, images and supporting

artwork

.Assist in formulating solutions to design, desktop and pre-production

issues

.Problem-solve and troubleshoot equipment as needed

.Take on management duties upon requisite

APPLICATIONS

.EPACE .Microsoft Word .Adobe InDesign .QuarkXpress

.PSI .Microsoft Excel .Adobe Illustrator .Printery

.ORACLE .Microsoft PowerPoint .Adobe PhotoShop .Rampage

.Hagen .Adobe Acrobat .Preps

EDUCATION & TRAINING

Training: ISO 9000, 9001 and 9002

Degree: Bachelor of Science; Double Major: Graphic arts and Business

Management; Minor: Psychology, BALL STATE UNIVERSITY, Muncie, Indiana

Degree: Diploma; Major: Art, EMERSON VISUAL & PERFORMING ARTS, Gary,

Indiana

Contact this candidate