Customer Service Representative

Laquisha D. Gladney

**** ********* ***.

Bessemer, Al 35020

Home: 205-***-****

Cell 205-***-****

Email: abkips@r.postjobfree.com

OBJECTIVE:

To obtain a position that will enable me to use the knowledge that I

already have to enhance my skills to a professional level with time and

dedication from on the job training.

EDUCATION:

ITT Technical Institute - Bessemer, AL

Bachelor of Science - Information Security Systems

Anticipated Graduation: June 2012

Bessemer State Technical College - Bessemer, AL

Associate of Applied Science - Computer Science

Graduated: May 2005

. Obtained/maintained full scholarship

Special Skills: Microsoft Office, 10-key, typing, EVAS Client

WPM: 30

EXPERIENCE:

Regions Bank - Birmingham, Al October

2007- current

Vault Teller

Successfully manage 1.5 million dollars on a daily basis and balance cash

by the close of business: Perform daily deposits to customer accounts

verifying currency funds and check deposits; answer telephone; fax; check

in couriers

Food World - Hueytown, Al March 2004-

October 2007

Customer Service Clerk/Front Supervisor

Maintained a floor crew of six employees while handling customer complaints

and returns issuing work breaks/lunches, assign cash tills, and cashed out

tills daily; balanced cash: Supervise front end; balance daily paperwork;

Western union, check cashing; balance cash tills; cashier

Dairy Queen - Hueytown, Al June 1999-

March 2004

Cashier

Maintained a register with $150.00 at the open of shift and by close of

shift balanced successfully daily without cash shortage: Cashier; serve

customers

Bessemer Utilities- Bessemer, Al

September 2001- November 2002

Customer Service Representative

As a customer service representative, I would process customer payments,

research errors in billing, set up payment arrangements as allowed for

customer account status. By close of shift balanced successfully: Process

incoming payments from customers; balance daily deposits

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