Dana Renee Logeman

*** ********* *****

Millbrook, AL 36054

334-***-****

abkipm@r.postjobfree.com

OBJECTIVE

To find a position that utilizes my skills in turn furthering them for future development within the

company.

EXPERIENCE

10/2009-04/2010 Kelly Services Inc. Montgomery, AL

Staffing Supervisor

In house temporary to help close office in Selma. Place temporary employees on assignments

for local companies in the area. Payroll and time management for employees. Orientation,

hiring, assisting in completing applications. Resume review and interviewing, orientation and

testing.

06/2007-08/2009 ER Solutions Montgomery, AL

Agent Supervisor

Supervise over 20 agents. Monitoring using Avaya system and Witness, payroll, daily stats.

Corrective actions. Working directly with the Project Manager and Director of company to

implement ideas for recruitment, strategies for agent incentives, new projects and training.

Working directly with other supervisors to create a nice and creative working environment for

employee base. Training new agents to use systems and updating systems. Polling teams for

betterment of production times. Working directly with Sprint to process solutions for problems

with clients and client accounts. Recruiting, orientation of new employees,outside recruiting,

interview process, termination, yearly and monthly reviews.

11/2005-06/2007 Mental Health Agency of Montgomery Montgomery, AL

Human Resource Generalist

Payroll, Budget planning, budget analysis, updating website, creating new policies, writing

policy and procedures, updating laws for non-profit, writing newsletter, upkeep of 3 separate

accounts, repairing any and all computers, including updating software and hardware.

Interviewing potential employees, reviewing company profiles and employees to include

evaluations. Benefits for full time employees, upkeep of EOE laws for the State of Alabama,

accounts payable, accounts receivable, billing of members, upkeep of memberships. Writing and

editing papers for grants. Writing and editing media and public relations opportunities. Creating

and developing new ways to keep office more efficient and to save time and money on small and

large projects.

11/2001 – 11/2005 Cendant Colorado Springs CO

Tech Support Online Resolution Supervisor

Taking incoming calls from clients, problem solving and solutions. Working with airlines

directly. Setting up new reservations. Doing Queue Checks and research. Taking Supervisor calls

monitoring using management skills for resolution of difficult situations. Troubleshooting issues

with website with agents and customers. Resetting log ins and passwords for agents and for

customers. Supervisor duties included, monitoring using Avaya system, employee reviews,

helping in hiring decision, outside recruitment for potential employees, interviewing.

Documentation, typing, 10-key, answering multiple phone lines.

05/1998- 11/2001 Garrett Electronics Inc Santa Maria CA

Marketing Online Product Support

Marketing and advertising of company products online and thru Components Manual.

Purchasing and selling components to engineers, working directly with them and the company.

Managed over 20 accounts such as Hitachi and Orbital Sciences. Building kits to send to clients.

Answering phones and typing, general office work and maintaining accounts. Assist clients with

issues on company website. General tech support such as walk through and troubleshooting

issues with purchasing. Collections, Accounts Receivable Business to Business Collections.

03/1994-05/1998 Omnia Summa Omaha, NE

Human Resources Assistant

General Office work, filing, medical filing, confidentiality, ICD and billing and coding, using

Medical Software, setting appointments, taking vitals, assisting physicians with patients,

charting, transcription, inputting medical information and testing into system for psychiatrists,

taking care of orders and prescriptions, new client set up and insurance billing. Accounts

Receivable, Accounts Payable, Collections. Payroll, time management, applications and

answering multiple phone lines. Assisting the HR Manager in daily duties such as hiring

decisions, orientation of new Physicians and Social Workers to the practice, paperwork for

licensure in the state of Nebraska

EDUCATION

Pikes Peak Institute Colorado Springs Business Management 91-93

Deans List-1 year

SKILLS

Benefit Coordiantion, Human Relations, management, supervising small to medium groups,

Customer service and sales, Use of any computer, 10key, type 80 wpm, data entry, web and tech

support, Power Point, MSDOS, MSWord, Office, any Microsoft product, Excel, Access, creating

spreadsheets, Avaya Montioring Systems, Dreamweaver, Adobe software, Corel Draw, Microsoft

Small Business Accounting, Peachtree software, EMC2 Software, networking, HTML, C+,

Marketing, payroll, payouts, collections, accounts receivable and payable, billing, hiring, outside

recruitment and interviews. Grant reviews, research. CMS Web software, Avaya phone systems

and computer systems. Web design, some graphic design, webpage building. Customer service

and Call Center Management.

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