Customer Service High School

A. Marlene Corey

W***** Crestview Drive Prairie Du Sac, WI 53578

Phone : 916-***-**** E-Mail: *********@***.***

Objective To obtain a career position with a thriving organization that

is commensurate with my skills and knowledge and allows me to

learn and grow daily.

Qualifications Strong Communication Intelligent and Proactive

Skills Tele-Service Skills

Excellent Organizational Maintain Large Daily Case Loads

Skills Billing, Receivables, & Inventory

Extraordinary Ability to Control Experience

Prioritize and Ability to Diffuse Irate Customers

Multi-task in Various Levels of the

Expediting Experience Organization

Passionate High Revenue Special Project Management

Client Service & Account Proactive Leadership

Maintenance Employee & Client Training

Computer: Windows Experience

Operating Systems Creative, Flexible and Inventive

Type 50 WPM Minded, Action Driven

Avid Team Player Driven & Focused to Exceed Strategic

Attitude, but also an Business Unit Goals

Ability to Work Practices Responsible Financial

Independently & Stewardship

Entrepreneurially Philanthropic Spirit

Takes Ownership of Tasks

at Hand

Experience One-Call Representative, Premier Customer 2001-2010

Service Agent, Sr. Customer Service

Representative

FedEx Sacramento, CA

First point of contact for high revenue shippers

needing specialized assistance resolving

shipping issues. Also assist shipper with

routine account maintenance. Daily caseload

requires working independently as well as

collaborating with other departments to resolve

issues to completion.

Experience expediting domestic and international

shipments (including payroll, job bids,

perishable medical shipments, and

HAZMAT/dangerous goods).

Accomplishments:

New Hire Training Assistant (only two chosen

from almost 100 peers)

CAPP ("Coaching to Achieve the Purple Promise")

- Coaching and mentoring my peers

Club Fed - Organized holiday and intermittent

events to help foster employee engagement

Heavyweight & Express Courier 1992-2001

FedEx Sunnyvale & Sacramento, CA

Pick up and deliver packages. Set up route

daily; help other couriers as needed. Utilized

prioritizing, multi-tasking, and time management

skills under extreme deadline pressures.

Express packages 1-150 pounds per package

Heavyweight packages 151-2,500 pounds per

package

Accomplishments:

Safe Driving Award

Multiple Customer Service Compliments and

Accolades

Education Associates (AA) Degree Hartnell College, 1984 - 1986

Salinas, California

Diploma Oak Grove High School, 1984

San Jose, California

References Furnished on request.

Contact this candidate