Customer Service High School

Stacey Schlafke

**** ****** **

Colorado springs, CO 80916

Cell: 719-***-****

*************@*****.***

Objective: To obtain a position as a receptionist in an office environment.

Skills:

• Data Entry

• 10 key by touch

• 70 wpm average

• Punctual, organized, and goal oriented

• Volunteered for 6 months at a v.a. domiciliary in the prosthetics dept.

• Cashier training

• Telephone experience

• Advanced training and knowledge of Microsoft Office programs

• Knowledge of office equipment (fax, copier, multi-line phone systems)

• Internet knowledgeable including Outlook

• Received medical terminology training

• Excellent customer service skills

Affiliated Computer Services Colorado Springs, CO

Customer Service Representative 01/2010-

03/2010

• Customer Service via phone in a call center environment

• Keyed information into E-Cars system

• Utilized ACSS program for customer account research

• Provided phone plan information to customers

• Reviewed customer accounts, changed phone plans and accounts as needed

Affiliated Computer Services Greenville, TX

Sr Accounting Specialist 11/2007-08/2009

• Balanced items, entries, or amounts related to documents processed

• Performed a variety of routine and some non-routine clerical and accounting

functions within the accounting department

• Keyed data into automated system and verified input

• Responded to routine questions related to area of responsibility and other duties

as assigned

• Faxed and photocopied documents as needed

P1 Resources Greenville, TX

Contractor/editor 03/2006-11/2007

• Reformatted Procedure manuals to desired specifications

• Checked for grammatical errors

• Updated procedure manuals as needed

• Utilized Microsoft Word program for editing

Hastings Greenville, TX

Video associate/General Service associate 08/2003-08/2006

• Use skilled knowledge to assist customers

• Provided Customer service

• Organized video department

• Utilized cash register knowledge to complete transactions

• Assisted with new employee training

• Audited, categorized, and tracked inventory

• Assisted with video department expansion project

• Followed loss prevention methods and procedures

• Researched and answered customer concerns and questions

Education

Paris Junior college Greenville, TX

Associates of science nearly complete

• Core curriculum

• Office equipment

• Nutrition

• BCIS (Microsoft office programs)

Boles High School Quinlan, TX

High school diploma

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