Customer Service Sales

Margie Suggs

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**** ******* * *******, ** **574 . 843-***-****

Qualifications Summary

Computer programmer and administrative professional experienced working in

fast-paced environments demanding strong organizational, technical, and

interpersonal skills. Trustworthy, ethical, and discreet; committed to

superior customer services. Confident and poised in interactions with

individuals at all levels. Detail-oriented and resourceful in completing

projects; able to multi-task effectively. Works well on a team,

individually and with little to no supervision. Capabilities include:

. "Can Do" Attitude

. Customer Service & Relations

. Awards & Recognitions for CS Performance (Last Page)

. Word Processing & Typing (65+ WPM)

. Computer Operations, Software & Troubleshooting

. Filing & Data Archiving

. Office Equipment Operation

. Telephone Reception

. Problem Solving

Experience Highlights

Customer Service & Reception

. Performed customer service and administrative support for sub-prime

auto lender. Demonstrated ability to maintain composure and work

efficiency in fast-paced environment while preserving strict

confidentiality.

. Received and handled inbound calls and emails from customers and

assisted with loan accounts and/or directed call to appropriate

department. Provided general assistance with delinquent accounts and

collections.

. Processed due date changes, deferments and account adjustments for all

types of loan accounts.

Administrative Support

. Performed administrative and secretarial support functions for the

owner of a flooring company including general office duties such as

telephone reception, typing letters and memos and processing payments.

Coordinated and managed multiple priorities and projects.

. Created codes, tags and pricing sheets in Excel for all hardwood,

carpet and tile samples in showroom.

. Provided assistant duties such as running errands, assisting with

responding to emails and making/returning phone calls.

Sales

. Provided sales and administrative support for plumbing wholesaler.

Designed showroom with plumbing fixtures and working displays.

. Performed sales and customer service of plumbing fixtures, tubs,

showers, whirlpools and accessories. Responsible for pricing,

ordering, receiving and billing for showroom customers.

. Maintained relationships with sales representatives of various

companies for ordering and displays.

. Attended training seminars and workshops in Atlanta, GA for improvement

on sales techniques.

Employment History

Customer Service Support Specialist

Executive Personnel / Regional Acceptance, Greenville, NC (12/07 - 10/08)

Administrative Assistant / Customer Service,

The Rug Shoppe, Greenville, NC (02/07 - 10/07)

Bookkeeping

Payrolls & More, Greenville, NC (07/07 - 10/08)

Showroom Sales

Greenville Winnelson Co., Greenville, NC (11/05 - 07/07)

"Specialist" (Customer Service)

Monarch Services / Sprint, Tarboro, NC (1/2002 - 11/2005)

Education & Training

College of the Albemarle (1995-1998)

A.S. Information Systems - Programming

East Carolina University

B.S. Computer Science

Awards & Recognitions

. Received Adjuster of the Month award (May 2008, Regional Acceptance).

. Seven "Kudo" awards for performance, including taking the highest

number of calls in one day (154, Regional Acceptance).

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