Customer Service Sales

PAUL D. ROTTMAN

+ **** Montano Plaza Dr. NW #**C

Albuquerque, NM 87120

SUMMARY

M.Ed. graduate with record of success in sales and leadership.

Exceptional background in customer service with strong communication

skills. Creative problem-solver with the ability to lead, resolve

conflict, improve morale, while consistently striving to improve the

organization.

ASSETS

[pic] Trained and experienced in resolving customer complaints,

while maintaining safe,

comfortable, and friendly environment for customers and

employees.

[pic] Experienced in public relations- providing customer

satisfaction through day-to-day

management of customer needs.

[pic] Experienced in Windows 2000, Microsoft Word, Excel, PowerPoint,

and Internet.

PROFESSIONAL EXPERIENCE

Service Sales Rep. Cintas Corporation. Alb. NM

Oct 2009-Current

[pic] Service current customers, build relations, educate

customers, and fulfill orders.

[pic] Prospecting, cold calling, finding new leads and new

customers.

Sales Associate, Nordstrom, Scottsdale, Arizona

Nov. 2005-Aug. 2008

[pic] Sold over $900,000 in products by educating the customer

with: product

knowledge, current fashion trends, and

coordination.

[pic] Successfully defused situations with dissatisfied customers by

listening,

understanding, and reaching an amicable solution.

Bartender/Server, Landry's Seafood House, Albuquerque, NM Dec.

2003-Aug. 2005

[pic] Trained new employees in selling techniques and in following

company policies.

[pic] Maintained one of the highest check averages, by providing

product knowledge and

quality service to the customer.

Recruitment Specialist, Maxim Staffing Solutions, Phoenix, AZ

Sept. 2003-Oct. 2003

[pic] Solve relationship problems with field staff, clients, and

facilities.

[pic] Run the payroll process and analyze reports.

[pic] Cold calling, prospecting, and interviewing potential

candidates for employment.

Professional Baseball Player,

Arizona Diamondbacks, Phoenix, Arizona

June 1996-March 1997

[pic] Participated in a team environment constantly striving to

improve both the individual

and organization.

EDUCATION

M.Ed. - Human Relations

Dec 2008

Northern Arizona University, Flagstaff, Arizona

Overall GPA: 4.0

B.B.A. - Minors: Marketing and Management

May 2003

Cumberland University, Lebanon, Tennessee

Overall GPA: 3.1; Dean's List Fall 2002

ORGANIZATIONS & AWARDS

[pic] Member of Phi Beta Lambda business fraternity

[pic] Member of Cumberland University baseball team- Honorable

Mention All-American.

[pic] Member of South Mountain Community College baseball team- All-

Conference, All-Region.

[pic]

( Cell: 480-***-****

* ***********@*******.***

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