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Customer Service Administrative Assistant

Location:
Daphne, AL, 36526
Posted:
September 30, 2010

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Resume:

Daphne, AL ( abkika@r.postjobfree.com

Stephanie M. Dewey

Candidate Summary

Work experiences at both the Corporate and District offices of a major

insurance and financial services company with emphasis on Human Resources and

office management. Excellent work ethic, collaboration and customer facing

skills. Solid communication and advanced MS Office computer software skills.

Professional Experience

Sep. 2007 - Present Farmers Insurance District Office Spanish Fort, AL

District Manager Training & Administrative Assistant

Motivate agency force by orchestrating district promotions and supporting

corporate achievement incentives

Facilitate customer service training seminars for agency staff members

Source and recruit candidates for open positions

Advise district manager and office staff on HR related topics

Provide ongoing support to agency force and Farmers' customers

Develop district communications and presentations

Orchestrate district involvement in community events

May 2007 - Aug. Farmers Insurance Corporate Los Angeles, CA

2007 Headquarters

Human Resources Intern

Rotated throughout various departments to gain a better understanding of HR in

a corporate environment; such departments include: Strategic Staffing,

Employee Benefits, Compensation, and Corporate Counsel

Assisted in sourcing and recruitment for multiple positions

Participated in employee orientation presentations

Jan. 2006 - May Farmers Insurance District Office Spanish Fort, AL

2007

District Manager Training & Administrative Assistant

Evaluated district productivity by calculating, recording, and analyzing

various reports related to daily operations

Performed administrative duties including answering telephone calls, providing

customer service, and preparing routine correspondence

Organized district involvement in community events to support organizations

such as the March of Dimes, the American Cancer Society and Friends of the

Mobile Animal Shelter

Education

Master of Business Administration, May 2010

University of South Alabama, Mobile, Alabama

MBA Project: developed marketing plan for AltaPointe Healthcare Systems'

Substance Abuse Program in Mobile, AL

B.S. Business Administration, Human Resources Management, May 2007

University of South Alabama, Mobile, Alabama

Senior Project: created an employee handbook for Farmers Insurance District

Office in Spanish Fort, Alabama

Computer Skills

Advance skills in MS Word, Excel, PowerPoint, Outlook and Publisher



Contact this candidate