Customer Service Representative
Resume:
DONNA HAMMOND
SKILLS:
. Type **-65 WPM
. Capable of handling heavy phone activity
. Basic Word/Excel
. Skilled at organizing and scheduling work loads
. Excellent communication skills with a professional phone
demeanor
. Ability to multi-task and manage priorities
. Team work oriented, willing to jump in and help others
. Ability to work effectively with all levels of management
CERTIFICATIONS:
. DOT/TSI Driving Commercial Motor Vehicles: Rules of the
Road
. Norstar Familiarization
. Norstar Modular ICS (MICS) Hardware Overview, Installation,
& Programming
. Norstar CallPilot 3.0 Messaging
. ICS 100 - Introduction to the Incident Command System
. CPR/AED/First Aid
Work Experience:
Company: Universal Protection Security Systems
8/2009 - Present
Santa Ana, CA
Job Title: CUSTOMER SERVICE REPRESENTATIVE
Job Description:
* Monitoring, managing, and responding to numerous remote security
systems, remote handling of emergency and non-emergency situations
at client sites (fire systems, access control, and visitor
assistance).
* Documentation of issues, notification to supervisory personnel and
handling of all customer service calls in a timely manner.
Company: Southwest Datacom 4/2007-8/2008 Irvine, CA
Job Title: DISPATCH COORDINATOR
Job Description:
* Coordinate incoming service calls for National Account "Wells Fargo
Bank" (nationwide), servicing their Telephone and Voicemail needs.
* Ensure proper communication with technicians in the field.
* Offer technical assistance to technicians when needed.
* Properly close out service orders with "Wells Fargo Bank" employees.
* Hire technicians in various areas where needed, to maintain good
customer service to the bank.
Company: smplsolutions (Toshiba Dealership for Telephone Systems)
5/2006-3/2007
Lake Forest, CA
Job Title: OPERATIONS ASSISTANT
Job Description:
* To oversee and participate in the daily operations of: project
coordination, proposals, national/multiple accounts, inventory control,
travel coordination, client follow-up and quality care.
* Answered Client Support Line; created work orders for the technicians.
* Monitored voicemails and e-mails to Support and handled or forwarded as
needed.
* Verified work orders are scheduled, parts have been ordered, and
inventory is updated and staged.
* Received inventory/material, and documented materials in Access.
* Coordinate and oversee: pulling inventory for installations, and staging
for technicians to install.
* Received and reviewed material use sheets and updated inventory as
needed.
* Handled shipping and documenting materials to be shipped to clients and
returns.
* Responsible for the accuracy of the inventory system.
* Scheduled and dispatched (6) phone technicians and (2) data technicians
(in-house).
Company: EDS (Contractor for Toshiba) 8/2004-5/2006
Irvine, CA
Job Title: CUSTOMER SERVICE REPRESENTATIVE AND DISPATCHER
Job Description:
* Accountable for all incoming service and supply calls and made sure every
call was processed in a timely manner.
* Quickly dispatched and tracked all service calls to be completed within
an average of (4) hours.
* Followed up on any service call that had not been responded to in the
allowable time frame.
* Received and placed supply orders for Toner, Waste Collectors and Staples
for Copy Machines and Fax Machines.
* Received "Employee of the Month" award for the month of September, 2004.
* Presented with a "Certificate of Achievement" in recognition of (1) year
of excellent Customer Service from 1/4/05-1/4/06.
United States Navy Veteran:
11/22/88 - 11/21/92 - Stationed in Pearl Harbor, HI.
Honorably Discharged with 4.0 Evaluations
Have LOR (letter of recommendation) for outstanding service during my
tenure
Duties included but not limited to:
Administrative Assistant - Responsible for all administrative
functions for a division of seventy personnel. Work Boat (LCM)
Diesel Engine Operator - Assisted the Submarine Fleet in (4)
personnel transfers, thirty-seven towed array change outs, and
over one hundred separator/camel movements while maintaining and
updating enlisted division records for (70) personnel.
- Honorable discharge (Have copy of my DD214)
- Received National Defense Service Medal
- First Good Conduct Medal
Volunteer Experience
Volunteered at several Animal Care & Control places in support of
abused and abandoned animals.
- Amanda Foundation in Beverly Hills, CA
- Wildlife Waystation
- Seal Beach Animal Care & Control
- Also, volunteered once a week at the Big Sisters/Big Brothers
after school program.
- Supported the CCF for over 20 years and have sponsored several
children over the years.
- Volunteer at our churches "Serve Day" to serve the community.
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