Customer Service Management

C. MATTHEW SHORES

*** ********** ***** ******, ** 30605 C: 334-***-**** E:

******.********@*****.***

OBJECTIVE

To obtain a position in the administrative/clerical field utilizing

communication, organizational, research and time-management skills

EDUCATION

Auburn University Auburn, AL

Bachelor of Arts, December 2009

RELEVANT COURSEWORK

Organizational Behavior Personal Computer

Applications

Spanish Conversation Public Speaking

Principles of Management Principles of Microeconomics

EXPERIENCE

Delivery Driver; January - June 2010

Loco's Grill and Pub Auburn, AL

. Interacted with customers while positively representing the company

. Conducted employee training to ensure excellent customer service

. Delivered food orders under time constraints; responsible for

financial transactions

Intern; July - August 2009

Opelika City Schools Opelika, AL

. Job shadowed under Public Relations Coordinator

. Collaborated with local business owners and board members to

promote events and reach advertising goals

Student Assistant; January - March 2008

Auburn University Athletic Department Media Relations Auburn, AL

. Answered phone calls for department; assisted callers with

questions, comments or concerns

. Interviewed athletes; produced articles outlining interviews for

University's athletic web site while working with a strict deadline

. Performed multiple tasks during men's and women's basketball and

baseball games, including answering phones, gathering statistics

and providing media with information

. Proofread media releases for grammar and accuracy before each game

Reporter; October 2007 - March 2008

Eagle Eye News Auburn, AL

. Served as on-site reporter for newsworthy events around campus and

the community

. Worked with strict deadlines creating and delivering reports

. Filmed footage using Canon XLR video cameras; edited using Adobe

Premier Pro

Phone-a-Thon Representative; January - March 2007

Auburn University Alumni Center Auburn, AL

. Communicated with alumni to solicit donations

. Responsible for receiving confidential payment information

. Answered questions regarding various programs and events held at

the university

Delivery Driver; July 2005 - October 2006

Jimmy John's Gourmet Sandwiches Auburn, AL

KEY SKILLS

Computer: Proficient in Microsoft Suite software applications; Data

entry; Adobe Premier Pro; Type 60 wpm

Personal: Effective communicator; Strong writing skills; Quick

learner; Detail-oriented; Exceptionally organized

Language: Spanish: Strong written and verbal skills; Experience

translating documents

Contact this candidate