Manager High School

Todd Wm. Grennay

*** ***** ***.

Jackson, MI. ***03

Cell: 517-***-****

Email: abkijp@r.postjobfree.com

Objective:

College graduate with an Applied Science Associate's Degree as Networking

Specialists looking for a company where I may utilize my college coursework

experience as well as employment experience. I also have a strong

managerial background that will benefit both the company and myself. Most

of my computer experience comes from outside of school and my hobby of

computers. I have two servers set up at home including a VPN connection to

log onto my network. I've been working with computers for about fifteen

years. This has included troubleshooting, virus removal and new

installations.

EXPERIENCE:

09/2009- 03/05/2010 VisionIT/EDS/HP

Lansing, MI

Level 1 Incident Agent

. Offer level one IT support to phone clients throughout the Global

General Motors environment.

. Log calls and assistance via ticketing system. Send tickets to second

level support if necessary.

. Troubleshoot hardware and software issues including all Microsoft

products, wireless connections, networking issues and VPN

connections. This also includes Lotus notes mail and databases

starting with version 6.5.4 up to version 8.5.

. Hardware issues were with laptops, desktops, servers and printers.

These were mostly covered by warranties and the client had to be

routed to the proper area for replacement. Before any of this could

occur we did have to go through troubleshooting steps to ascertain the

correct course of action to be taken.

. Software issues, as explained above, included Microsoft products,

including Office, Outlook, Windows operating system XP Pro, Vista and

we had just started with Windows 7. This included ascertaining what

the specific problem the client was having and finding a resolution.

. Wireless issues would range from the specific hardware not

functioning, to not being able to connect to the wireless network.

Troubleshooting steps would be taken and a resolution we be

established. This could range from IP conflicts or problems to DHCP

problems. Most wireless issues were with clients that were connecting

from home through a VPN service.

. Handle any VPN issues from clients in the States, United Kingdom,

Egypt and South America. This also included any third party vendors

that were manufacturing parts for General Motors. VPN issues were as

simple as a problem with the website, a VPN certificate had to be re-

issued or a problem on the clients end.

. General Motors uses Lotus Notes for email and its database. Most

clients were using Lotus Notes 6.5.4 but an upgrade was in place for

8.0 as well as a new roll-out for 8.5. Issues included problems with

not getting emails, calendar settings, including shared calendar

setting when a manager and assistant were involved, to layout and

design problems with the software itself. Database problems were

mainly problems when the database's were moved to new servers and the

client wasn't aware of the move. Often time Lotus Notes would have to

be set up for the client either for Lotus Notes, Local Roaming Notes

or Roaming Notes.

. All incidents were handled via phone, email or chat. The application

Windows NetMeeting was used to remote into the client's system to

correct any problems they were having.

. I also had to assist advisor's for the On Star environment with

hardware, software and phone issues. These included all facilities in

the United States, Canada and the Philippines.

. I also did Blackberry support for the client's that were issued

Blackberry's. This involved restarts of the phone, to application

issues and installation of the desktop software and configuration with

the Blackberry.

. I also supported multiple dealerships throughout the United States and

Canada in reference to the application they used to purchase and sell

vehicles on-line. This also included any software problems they had

with their PC's included the Lease Management System they used.

. I also did password resets for the clients via Active Directory.

9/00-12/06 Colorbok, Inc.

Dexter, MI

Shipping Supervisor

. Ensure accurate assembly of orders and prompt shipment to

customers.

. Oversee and delegate tasks to sixteen employees.

. Both areas had a ship/fill rate of ninety percent or better for

all shipments, unless there was an issue with a delay of stock being

delivered to the facility. I was also in charge of hiring and

termination of employees, disciplinary measures for non compliance of

company rules or policies and distribution of vacation time. For

approximately the last four months of employment I was also in charge

of the receiving and maintenance departments and final shutdown of

shipping at the facility, due to the fact that the shipping/receiving

departments were moved to the California location. When the

California location started up I was also in charge of their

scheduling and shipping. Employees were sent to the Michigan facility

where myself and the Shipping Manager oversaw their training.

EDUCATION:

June 2009 Jackson Community College

Jackson, MI

. Associates Degree in Applied Science for Networking Specialist

. With Microsoft Focus

. Labs included building Servers and PC's in a virtual environment using

Microsoft Virtual PC.

. One of our labs was dedicated to putting together Cat5 networking

cable either as a straight through or a cross-over cable.

. Minor in business

May 1987 Athens High School

Athens, TX

. High school diploma

. General education with emphasis on computers and automotive mechanics.

CERTIFICATIONS:

. CompTIA A+ Certified IT Technician

. I will also attain my Network+, Security+ and Microsoft Certifications

as soon as funds are available.

REFERENCES:

. Tracy Kapusansky, Colorbok, Inc. Dexter, MI. 734-***-****. (Former

manager)

. Jennifer Malley, Colorbok, Inc. Dexter, MI. 734-***-****. (Former

Human Resources Manager)

. Larry Choate, Jackson Community College. 517-***-****. (Assistant

Professor, Instructor in Networking Program)

. Brian Cooper, Apollo Trucking. Jackson, MI. 517-***-****. (Friend

for over twenty years)

. David Ratliff, Walmart, Corp. Littleton, NH. 603-***-****. (Friend

for over twenty years)

Contact this candidate