Customer Service Assistant

Monica Ortega

*** * ******

EMPIRE CA, *****

CELL: 209-***-****

abkifq@r.postjobfree.com

Objective:

I am a reliable and enthusiastic young woman seeking to obtain a permanent

position where I can use my skills to contribute to the success of the

business.

Experience:

March 2010 to September 2010

Buy-Rite Thrift Store

1800 Prescott Suite M

Modesto CA, 95350

Duties included: cashier for AM and PM shifts, kept area presentable by

checking clothing racks for extra hangers or misplaced items to be

returned.

Temporary position, filling in for other worker

Externship site: From April 22nd-May 23rd, 2010

Pharmacy Technician student

CVS Pharmacy

2123 3rd street

Hughson CA, 95326

Duties included: Prepare medication for clients through mixing, counting

pills, and labeling bottles in a accurate and timely manner. Receive and

verify patient's paperwork via fax and phone sign by nurses and doctors.

Assist client's needs. Research and analyze any problems with patient's

orders such as medication orders and deliveries. Maintain patient's records

accurately through data entry. Transcribe doctor's order onto the patient's

label. Obtain approval from pharmacists for new prescriptions. Assist with

inventory and stock medications. Handle outgoing and incoming calls from

clients. Analyze and apply provisions of the California state board of

pharmacy code laws, rules, regulations, policies, and procedures. Provide

list of brand and generic drug names that are stocked in the pharmacy.

March-Sept 2009 Rico's Pizza, Empire, CA

Position: Cashier

Responsibilities: Customer services, main Delivery Driver, inventory, and

maintenance

Temporary work before school started in the Fall

Oct-Nov 07 GANDARILLA BUILDING SERVICES, Modesto, CA

Position: Maintenance

Responsibilities: Vacuumed, cleaned windows, empty trash, mopped, swept,

etc

voluntarily quit, was moving to San Antonio, TX

Aug-Oct 07 CHARISMA MANAGEMENT, Salida, CA

Position: Salesman

Responsibilities: Promoted and sold

fragrances through out California, answered phones, trained new comers

Lack of advancement opportunities and commissioned based

Dec05- Aug07 LITTLE CAESARS, Ceres & Waterford, CA

Position: Cashier

Responsibilities: General cleaning, food distribution,

Answered phones, made pizza, register, preps, closed and opened store

Skills: Bilingual (Spanish), Customer Service Skills,

Secretary Experience, Sales Experience,

Office Assistant Experience, Janitorial Experience

Memorial Medical Center: From November 1st-June 5th, 2006

CNA Assistant

Duties included: Provide quality patient care. Take patient's vitals,

assist in feedings and bathing. Attending patients every need such as

rotating them to changing their bed sheets. Assist nurse, doctors, or CNA's

in changing bandages to providing medication.

Education:

2005-2007 Peter Johansen High School Modesto, CA - General Diploma

2009-2010 Institute of Technology Modesto, CA - Pharmacy Technician

Certified

2009- Now Modesto Junior College Modesto, CA - General A.S. (undecided)

Qualities: Excellent customer service skills, reliable,

well-mannered, honest, hard working, well organized, prompt, work well with

others

References: Provided upon request

Acquired Skills:

Typing (40wpm) Medical Terminology

Responsible & reliable Math Calculations

Communication skills Inventory Control

Written skills Aseptic Technique

Customer service Unit Dose

Positive attitude

Problem solver

Transcription of Physicians orders

Able to work in groups Agents & dosage form.

Knowledge in Microsoft, Microsoft outlook, excel and PowerPoint.

Goal & detail oriented.

Languages: English and Spanish

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate