Customer Service Manager

FAITH C. MARTIN

*** *. *******

Goshen, IN *****

PERSONAL STATEMENT

I am a friendly, dependable and dedicated person who is ambitious and

desires to succeed in my work environment. Although I have over 18 years

in customer service, I am eager and excited about learning skills in other

venues. Not only do I work well with colleagues, but I also have a variety

of experience in training others. I am seeking a position where I can

continue to develop, and excel in, my skilled set while providing quality

performance for my employer.

EDUCATION

B.A. Elementary Education

Bethel College, Mishawaka, IN

Spring 1979

WORK EXPERIENCE

Window Covering Selling Specialist Spring 1992-

Spring 2010

J. C. Penney, Elkhart, IN

. Assisted customers with purchasing curtains, drapes, hardware.

. Gave quotes through computer on MTM draperies, blinds and shades.

. Used cash register to finalize customer's purchases.

. Was responsible for keeping displays up to date

. Trained new associates

. Filled in merchandise when stack outs became low

. General maintenance of department

. Card and Book Carousel, Goshen, IN Summer 1985-

Summer 1986

Interim manager for a short period of time

. Church Community Services, Elkhart, IN Winter 1986- Summer

1987

Client Counselor, assisted clients monetarily as well as giving food

. Goshen Public Library, Goshen, IN Summer 1987

Assisted with summer reading program

. Wakarusa Public Library, Wakarusa, IN Fall 1987- Winter

1988

Assisted with a variety of duties

. Little Lamb Day Care, Elkhart, IN Winter 1988-

Winter 1990

Teacher 2-4 year olds

. Basic Adult Education Center, Elkhart, IN Winter 1992-

Spring 1998

. Taught computer classes in reading, math and English

SKILLS

. Conducted business on the phone in a timely and professional manner

. Tactfully cared for customer problems and issues

. Data entry

. Attended quarterly training meetings

ACHIEVEMENTS

In the past 5 yrs. At J.C. Penney I have assisted many customers in

purchases amounting to and going over $2,000. For these sales, the company

awards certificates and pins. I have accumulated 12 of these certificates

and have received 5 pins

REFERENCES

References are available upon request

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