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Customer Service Management

Location:
El Dorado Hills, CA, 95762
Posted:
September 30, 2010

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Resume:

Michael J. Southerland **** Valley View Parkway

#1327

El Dorado Hills, CA

95762

916-***-****

abkie6@r.postjobfree.com

Objective: To obtain a sales position that will utilize my diverse

healthcare experience, business management skills, and leadership ability

in an environment that offers opportunity for career growth.

Experience:

US HealthWorks, Sacramento October 2007- July 2008

October 2008 - August 2010

Center Manager

. Provide daily supervision of all aspects of center activity. Manage

specific administrative functions related to the operations of the

center as assigned.

. Provide leadership to staff to ensure smooth day-to-day operations.

Direct, supervise and coordinate the functions and activities of

centers including systems, budget, materials management, human

resources, data processing and maintenance. Participate in the

development of corporate goals, objectives and policies.

. Promote the provision of cost-effective, high-quality health care

services for patients. Ensure high degree of patient and client

satisfaction with the centers. Develop initiative, motivation and

positive morale within the center staff. Maintain standards of quality

care.

State of CA. Department of Corrections (various positions) 1995-2007

Health Program Specialist, 2003-2007

. Served as a team lead of a Quality Management Team at assigned

institutions. Duties included the planning, implementation, and

monitoring of compliance within the standard operating procedures.

Performed analysis on various program needs including administrative

implications of policy, program, and service coordination.

. Provided technical program assistance and direction in the development

and implementation of data collection mechanisms, management

reporting, proof of performance documentation, and research

activities. Monitored the programs operational needs and the

requirements of both clinical and custody staff along with the input

from the federal court and prison law office.

. Provided training, support, and assistance to all levels of health

care staff in the implementation of SOP. Served as team lead for the

implementation of software to provide scheduling and tracking of

appointments state wide.

Health and Safety Analyst, 2001-2003

. Planned, organized, and implemented injury prevention programs to meet

specific needs of various correctional facility areas; worked with

multi- levels of personnel to identify and correct unsafe practices or

conditions.

. Recommended modifications in correctional facility operational

procedures to develop safer working conditions and improve work

environment.

. Assisted assigned medical staff to eliminate or control health

hazards; served as subject matter expert on the correctional facility

safety committee; advised management concerning standards in laws and

regulations relating to health and safety; planned and coordinated

efforts to implement respiratory protection program utilizing

different agencies.

Michael J. Southerland

Medical Technical Assistant, 1995-1997 and 1999-2001

. Performed various tasks involved in the medical and/or psychiatric

nursing care of inmates, youthful offenders, or patients. Maintained

order and supervised conduct of incarcerated individuals, as a peace

officer for the state of Ca. protected and maintained safety and

security.

Catholic Healthcare West, Sacramento, Ca. 1997-1999

LVN/Lead-Occupational Health/Employee Health

. Supervised back office /nursing staff at three clinical locations,

provided direct nursing care to injured and performed pre-employment

testing.

Physicians Clinical Lab, Sacramento, Ca. 1990-1995

Phlebotomist/Lead/supervisor

. Supervised phlebotomy staff at various locations for clinical

laboratory, acted as customer service lead for both patients and

clients, and performed duties as phlebotomist and specimen processor.

United States Air Force, Travis AFB, Ca. 1986-1990

Medical Service Specialist

. General nursing procedures and techniques involved in the care of

patients, Aero-medical Medicine/ Med-Evacuation, practical bedside

nursing procedures.

Education:

B.S./Business Management- University of Phoenix

Licensed Vocational Nurse- California

Honorable Discharge United States Air Force 1990

Health and Safety Certification-California

Professional references provided upon request



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