Customer Service High School

Hercial B. Austin

**** ***** ***** ****

Scottsboro, AL 35768

Cell Phone: 256-***-****

E-Mail Address: *******@*****.***

Employment History:

Mar. 2010-Aug. 2010 Kangaroo Express #3686 Cashier

Assisted guests in completing various transactions. Performed maintenance

& stocking during shift.

Mar. 2008-Mar. 2010, Jul. 2002-Nov. 2002, Jul 2000-Jan. 2002, May 1996-Aug.

1999

Western Sizzlin Utility, Host, Bar Worker, Cook

Escorted guests to their table & cashed out tickets. Opened & closed

utility, grill, hosting, salad bar, & front counter. Prepared meals for the

kitchen & salad bar.

Oct. 2007-Apr 2008 Chili's #902 Dishwasher

Opened & closed dish room. Also, assisted cooks with some food prep.

Jun. 2007-Oct. 2007 Security Engineers, Inc. Security Officer

Made rounds on site, maintained phone logs, daily activity reports &

assisted visitors on site.

Oct. 2006-Apr. 2007 West Telemarketing Customer Service

Representative

Responsible for handling consumer's cable questions & payments via phone.

Scheduled customers for cable installations, disconnects, trouble calls, &

transfer of services. Jun. 2006-Sept. 2006 Morrison's

Health Care Cook

Prepared hospital patients' & nursing home residents' meals in a commercial

kitchen.

Jul. 2003-Jul. 2006 Wackenhut Corporation Traditional Security

Officer

Promoted to First Officer on May 30, 2005. Transportation, visitor, &

activity logs were maintained on site. Temp badges and visitor passes were

issued to truck drivers & various plant guests.

Nov. 2002-Apr. 2003 United States Navy Sailor

Kept activity logs & made security rounds. (Secret security clearance)

Jan. 2002-May 2002 Walt Disney College Program Counter Worker

Opened & closed front counter. Served guests & informed them about park

attractions.

Aug. 1999-May 2000 UNA University Events Work Study

Position

Technical Staff at Norton Auditorium & Guillot University Center

Performed technical tasks including audio/visual setups for student

activities & special events.

Education History:

May 1997 High School Diploma Scottsboro High School

May 1999 A.S. in Sec. Ed.-Soc. Sci. Northeast Alabama Community College

Dec. 2001 B.S. in Sociology & History University of North Alabama

Jan. 2009 Silver Career Readiness Certificate #16,221 State of Alabama

References: Available upon request.

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