A. Stuard Graham

*** ******** *****

Palmyra, PA 17078

717-***-****

abkiai@r.postjobfree.com

PROFESSIONAL VALUE SUMMARY

** ***** ************ ** ********* technologies providing technical support to large user

communities. Extensive background in both System Administration and Desktop

Support. Integrates well at all levels of the organization and understands the importance

of a client’s protocol and operating procedures. Excellent communication and problem

solving skills. Flexible and adaptive in a dynamic customer driven environment.

Extensive knowledge base and resources will be of immediate benefit and value to any

assignment.

Summary of Work Experience

Technisource, Inc

Holy Spirit Hospital August 2010 – September 2010 (Contract Ended)

Technical Support Specialist

• Supported an Active Directory structure of over 4000 accounts

• Creates, Configures, and Modifies Active Directory Accounts

• Manages printers from 3 different print servers

• Resolves end user technical issues within Holy Spirit Hospital and surrounding

medical offices and systems

• Supports end user applications such as SMS Rhumba (Invision and Signature),

SysOR, Eclipsys (SCM) Clinical systems, and NextGen

• Trained technical support staff in networking tools to improve their knowledge

base

• Supports end users through Avaya call management and TrackIt ticketing systems

Technisource, Inc January 2009 – July 2010 (Contract Ended)

Department of Defense – DDC/DDSP/DHRC/SICD

Information Technology Specialist

• Supports a DDC (Defense Distribution Center) global user group

• Identified, Diagnosed and Resolved Certificate problems for email encryption and

network resource access

• Created solutions for problems in both desktop and web based applications

• Updated applications and security vulnerabilities using SMS and Active Directory

tools

• Instrumental in leading the testing and upgrading to Remedy version 7.1

• Helped develop and test the new Standard Desktop Image being deployed

globally

• Rolled out the new SDC (Standard Desktop Configuration) achieving a 90%

deployment rate with DDC

• Installed new printer for Transportation thereby increasing productivity and

efficiency

• Resolved many home network issues ensuring tele-workers’ VPN connectivity

Life Center Ministries Intl

Volunteered Technical Services October 2008 – January 2009

• Provided technical support for desk top PC’s, MacBooks, and printers

• Installed new Mac Server to migrate user accounts from MS Small Business

Server

• Networked POS for bookstore, coffee shop and online sales

• Rebuilt sanctuary projector

Ohm Systems; Inc April 2008 - October 2008 (Contract Ended)

Department of Public Welfare

Senior Level Desktop Support

• Supported a user group covering all 67 counties. Diagnosed and resolved problems in

both local and global web based applications.

• Developed new images for the County Assistant Offices and streamlined their current

imaging process to reduce end user downtime.

• Developed specific images for the Deloitte Application Development Team so they

could test their applications for Internet Explorer 7 compatibility and compliancy.

• Secondary and Tertiary hardware support resulting in either resolution or referring the

problem to our outside maintenance contract.

• Logged problem calls in Remedy and tracked resolutions to ensure minimal end user

downtime.

Transfer Technology, Inc April 2006 - April 2008 (Contract Ended)

Department of Public Welfare

System Administrator / Senior Level Desktop Support

• Supported a community of users covering all 67 counties and multiple

agencies within an Active Directory structure in excess of 60,000 accounts.

• Assisted the Unified Security Team in merging DMS (Distributed

Management System) into Site Minder 5.5 to create one primary tool for account

management; Site Minder 6.0. This helped to greatly reduce the latency within

Site Minder to bring the application into more “real time” and added more value

by increasing the available resources that can be accessed within the application.

• Researched and worked with the Deloitte Application team to modify existing

attributes and create new roles for multi-county access.

• Project lead for account management for the new managed Domain between

the Active Directories of DPW and Labor & Industry.

• Restructured contractor accounts as Business Partners into the PWMUSER

thereby creating one repository for account management for all Business Partner

accounts.

• Project Lead for Secure E-mail which allowed Business Partner accounts the

ability to communicate with each other through a secure environment much like

Microsoft Exchange is used by CWOPA (Commonwealth Employees).

• Project lead for account management for County Assistant Offices and their

respective district offices.

• Project lead for all new Compass accounts including testing, debugging and

organizing these Business Partner accounts in the PWMUSER Active Directory.

• Project lead for all new AIMS (now CWDS – Commonwealth Workforce

Development System), Business Partner and CWOPA (Commonwealth of PA)

accounts including testing and debugging in a timely manner so as not to

compromise their Federal mandate

Transfer Technology, Inc June 1999-April 2006 (Contract Ended)

Department of Environmental Protection

Level 2 Desktop Support

• Responsible for DEP’s printer server farm, encompassing 5 print servers and

over 170 printers statewide.

• Created images across several hardware platforms and 3 operating systems

(Windows NT, 2000, and XP).

• As part of the SMS team, successfully migrated from SMS 2.0 to SMS 3.0 while

maintaining integrity to the distribution servers.

• As part of the SMS team ensured the timely delivery of both software and

McAfee updates.

• Resolved problematic SMS pushes across multiple hardware platforms.

• Created custom Windows XP Desktop images for PEMA (Pennsylvania

Emergency Management Agency)

• Built custom Windows 2003 Sever for the Democratic Caucus of the House of

Representatives. This included: writing their back up scripts, setting up their

cross domain trusts, and the offsite storage of their tape backups.

• On-site resolution for all of DEP’s desktop applications in Central Office.

Remote access was used for all regional District Offices.

• As part of the Server Team, ensured the back up schedule of our severs including

the tape catalog.

• Project lead for the implementation of the JAWS screen reading software for the

visually impaired.

• Primary after hours support for DEP’s executive staff.

• Resolved over 2300 Remedy tickets.

• Project Lead on DEP’s EFP2 website. Redesigned both the internal and external

websites to ensure multiple browser accessibility and Bobby compliancy.

• Project Lead on the design and implementation of Passport terminal emulation

software.

• Primary Lead on Desktop support for the EHB (Environmental Hearing Board)

in Central Office.

• Researched and assisted in the development and deployment of a customized

Microsoft Office 2000 installation package.

• Installed and configured Blackberry devices. Resolved issues with both desktop

and wireless synchronization.

Technical Experience

Windows 95, NT, 2000, XP, Server 2003, Vista, Windows 7, Microsoft Office 2007,

(2000, XP, 2003), Outlook, Remedy, Track-It!, ViewNow, QVTNet, Passport, Visual

Interdev, Front Page, Dream Weaver, SMS, SMS Remote Tools, Active Directory

(including multiple domains), PC Anywhere, GenControl, Dameware, Site Minder, DMS

(Distributed Management System), Ghost, Visio, Visual Basic, FileNet, and Xerox

Docushare.

Education

Computer learning Network - Programming Specialist in COBOL and Visual Basic

Alternate Training Solutions – Microsoft MCSE

Certifications

Microsoft MCP

CompTIA Security+

Microsoft MCTS (pending)

Microsoft MCSE (pending)

Comp TIA A+ (pending)

References

Available upon request

Contact this candidate