Customer Service Sales

Rocelle Gabuten Vanas

**** ********* ***** #**, **********, Virginia 23320

************@*****.***

Cell #: 857-***-****

Objective: To be a part of a Professional Environment where I can

contribute and apply my affluent office administration and

Customer Service experience which involve providing

information to the public, receiving payments, addressing customer

complaints, preparing and maintaining records within or inter Department,

and performing other duties as required.

Profile: Seven years of experience leading front- and back-office

administration and serving as a trusted assistant in providing

secretarial support to senior executives and high-ranking

officials, handling complete office administration, basic accounting

functions, reception and travel coordination/arrangements. Have

pertinent knowledge in customer service, combine exceptional

organizational skills and advanced memory for details and a

strong work ethic. Confident in dealing with people at all levels.

Maintain professionalism at all times and use discretion when

handling confidential data. Competent English communication

skills have Bachelors Degree in Advertising and Public Relations.

PROFESSIONAL EXPERIENCE:

1. GTC International UAE (October 1, 2006 - February 9, 2010)

P.O. Box 112633 Dubai, UAE

Assistant to the Managing Director / Administrative-Management

Assistant

2. Airlink International U.A.E. (April 1, 2003 - September 30,

2006)

P.O. Box 10466 Dubai, UAE

Administrative Secretary / Accounts-Finance Secretary /

Receptionist

3. ShockPost Multi Media Incorporated (Jan. 2002 - Dec. 2002)

Manila, Philippines

Production Assistant / Talent Coordinator

4. Pacific Office Machines Incorporated (July 2001 - January 2002)

Manila, Philippines

Customer Service Representative / Sales & Marketing Support

Manila, Philippines

5. Jollibee Foods Corporation (1997 - 2000)

Manila, Philippines

Cashier / Counter Staff

DETAILED DUTIES AND RESPONSIBILITIES:

ASSISTANT TO THE MD / ADMINISTRATION ASSISTANT

Ensures the effective administration of the Managing Director's office

including the efficient organization of his daily calendar (meetings,

events, and etc.) and scheduling appointments.

Manages the MD's travel and business itinerary, hotel and entertainment

bookings and transport. Including travel arrangement for relatives and

friends.

Ensures adequate support is provided for the MD's and senior management

visitors from other parts of the business.

Organizing travel bookings for employees proceeding on annual leave, and

preparing leave memos.

Check documents submitted by departments before submitting the same to the

Managing Director for Approval. Also liaise with Finance department

whenever clarification with regard to financial information is required.

Maintain strict confidentiality of all documents, reports and information

received or forwarded through the Managing Director's Office.

Assisting the MD's and sales management visitors from other parts of the

business ( Austria & Germany )

Perform regular jobs of dictation, typing, filing, email, fax and self-

correspondence.

Acting as Office in Charge when the MD is out for business trip, along with

overall office observance with regards to the employee's attendance and

sales activities.

MARKETING ASSISTANT / SALES SUPPORT

Coordinate with sales and production staff on customer complaints,

inquiries & delivery schedule (shipping dates, arrival notices and

clearance)

Provided sales support to Sales Managers

Formulate Report, product presentation, feasibility, competitor and market

studies.

Preparing Offers/Quotations and business correspondence and tenders.

Sending Company Profile through fax and emails (E-Marketing)

Printing and scanning different documents with regards to projects and

requests.

Scanning and forwarding of promising Projects from BNC Network in open

schedule basis.

Company and Product Research

Keeping track of upcoming events and exhibitions both in Germany and in the

GCC Region.

Writing and updating the list and data bases

Keeping Marketing schedule and reminders updated

PRODUCTION ASSISTANT/TALENT COORDINATOR

Scouting talents for a commercial/infomercial projects

Provide creative and administrative support to the director and assisting

the staff for better production of TV and Print materials.

Conduct presentations; implement advertising strategy, and schedule - in -

and out services.

Assist in finding good location for commercial shootings.

Coordinate all the staff, crews and talents, including wake up call and

shoot breaks.

Prepare scripts, prompter, and production materials

CUSTOMER SERVICE REPRESENTATIVE

Greet public in person and over the telephone.

Answer questions regarding status of various accounts and attend to

problems or complaints from customers in person, on the telephone or by

written correspondence.

Explain policies, regulations and rate structures.

Receive and process application and payments to the City for services,

licenses, permits and fees.

Make change and issue receipts.

Open and close accounts.

Post payments to the proper account.

Process adjustments, returned checks and refunds.

Count cash.

Calculate, balance, and reconcile cash drawers, cash receipt records,

spreadsheets and other records.

Research and resolve account and billing problems.

Set up and maintain various files, records and registers.

Complete a variety of forms and prepare account summaries and reports.

SPECIAL SKILLS:

Proficient in Computer Operations (MS Word, PowerPoint, Excel, Outlook,

internet)

Operate and troubleshoot office equipments and technologies

Operate PABX telephone system, facsimile, scanner, franking machine, cash

registers, Point of Sales System, electronic typewriter, photocopier

Knowledge in Computerized Airline Reservation (Galileo).

Excellent command of oral and written English communication.

Typing speed of 45 words per minute

Self correspondence, Customer Service, Bookkeeping/accounting

EDUCATIONAL ATTAINMENT:

Bachelor in Advertising and Public Relations

College of Business (June 1998 - April 26, 2002)

Polytechnic University of the Philippines

Manila, Philippines

Computerized Airline Reservation & Ticketing

(GDS Training System - Galileo)

World Link Training Institute

Dubai, United Arab Emirates

Contact this candidate