Customer Service Supervisor
Resume:
Justin Ryan Stephens
Apartment 911
Plant City, FL 33566
Phone: 850-***-**** Email: abki9p@r.postjobfree.com
Profile:
I am an extremely dedicated individual who will follow through with any
task placed before me. I have established experience in the retail and
customer service industries, and I am constantly striving to learn more,
and live up to challenges that I encounter. I am seeking a position where I
can both learn and grow while providing top-notch service to an employer
and its customers.
WORK HISTORY
Delta Global Services - 5503 West Spruce Street, Tampa, FL 33607, Sep
2009 - December 2009
Contact Phone: 813-***-****
Supervisor: Stephen Sye, Steve Falucskai
Aircraft Ramp Agent
Organize and load/unload passenger baggage from aircraft. Guide incoming
aircraft into gate area, assist with passenger loading and offloading,
hook up ground power to aircraft, follow all signals from Aircraft
Captain, and safely push back aircraft from gate area.
Mesaba Airlines - 1701 State Road 85 North, Eglin AFB, FL 32542, Apr 2009
- Aug 2009
Contact Phone: 850-***-****
Supervisor: MaryJo Bentley
Customer Service Agent
Check guests in at the ticket counter and sell tickets or book new
reservations. Assist in checking in baggage or locating lost luggage. At
the gate, handle passenger assistance, seat assignments and boarding
passes. Assist with announcements, boarding and any delays or overbooking
of flights.
Organize and load/unload passenger baggage from aircraft. Guide incoming
aircraft into gate area, assist with passenger loading and offloading,
hook up ground power to aircraft, follow all signals from Aircraft
Captain, and safely push back aircraft from gate area.
The Walt Disney Company - 9000 Airport Blvd, Orlando FL 32827, Jun 2008 -
Jan 2009
Supervisor: Ryan Hoskins
Arrivals Representative - Disney's Magical Express
Greet and check-in guests for transportation to the Walt Disney World
Resorts. Ensure that guests are boarded on the correct motor-coach, and
that all visitors receive expedited check-in to their host hotel.
Best Buy - 34940 Emerald Coast Pkwy Destin, FL 32541, Oct 2006 - Jun 2008
Contact Phone: 850-***-****
Supervisor: Billy Noble
Computer and Home Office Sales
Match customers with their unique technology needs. Ask appropriate
lifestyle questions to identify services and products to meet and exceed
customers' wants and needs, so that they can enjoy a life enriched by
technology.
Burger King - 198 W James Lee Blvd, Crestview, FL 32539, Nov 2005 - May
2006
Contact Phone- 850-***-****
Supervisor: Sherrie Dunn
Drive-Through Cashier
Accurately take customer orders via drive-through headset and process
cash transactions at the register. Prepare drinks and deliver food,
ensuring that each and every order is accurate.
Network Video - 798 South Main Street, Crestview, FL 32536, April 2005 -
August 2005
Contact Phone- 850-***-**** (Out of Buisness)
Supervisor: Beth Brown
Rental Customer Service
Assist customers with selection of rental movies and video games,
inventory entire selection of titles, process cash and credit
transactions via computer register. Make nightly deposits of register
till into store safe.
Burger King - 198 W James Lee Blvd, Crestview, FL 32539, Sep 2004 - April
2005
Contact Phone- 850-***-****
Supervisor: Sherrie Dunn
Drive-Through Cashier
Accurately take customer orders via drive-through headset and process
cash transactions at the register. Prepare drinks and deliver food,
ensuring that each and every order is accurate.
EDUCATION
Bachelor of Science
University of West Florida, Pensacola, FL - August 2009 - Present
Continuing education in the IT Field, upper level technological courses.
University of Central Florida, Orlando, FL - Aug 2008 - May 2009
Continuing education in the IT field, upper-level technological courses.
3.5 Overall GPA
Associate of Arts
Okaloosa Walton College, Niceville, FL - Aug 2006 - Jul 2008
Graduated with Associate of Arts Degree
GPA: 3.5
Dean's List Recipient
High School Diploma
Crestview High School, Crestview, FL - Aug 2002 - May 2006
Graduated Summa Cum Laude
Weighted GPA of 4.6
Inaugural Recipient of "David E. Cadle Spirit of the Big Red Machine"
award for leadership.
National Honor Society Member
SKILLS
. Certified Office Clerk with Training in all Microsoft Office
applications. Typing at 70+ WPM. Accomplished Saxophone Soloist. Building
and Repairs of PC Computer Systems.
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